Trust in Technology: A Socio-Technical Perspective

1. Front Matter

   Pages i-xxiii

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2. Trust and Organisational Work

   • Karen Clarke, Gillian Hardstone, Mark Hartswood, Rob Procter, Mark Rouncefield

   Pages 1-20

3. When a Bed is not a Bed: Calculation and Calculability in Complex Organisational Settings

   • Karen Clarke, John Hughes, Mark Rouncefield, Terry Hemmings

   Pages 21-38

4. Enterprise Modeling based on Responsibility

   • John Dobson, David Martin

   Pages 39-67

5. Standardization, Trust and Dependability

   • Gillian Hardstone, Luciana d'Adderio, Robin Williams

   Pages 69-103

6. ‘Its About Time’: Temporal Features of Dependability

   • Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield, Ian Sommerville, Alexander Voß et al.

   Pages 105-121

7. Explicating Failure

   • Dave Martin, Alexander Voβ, Corin Gurr, Rob Procter, Roger Slack, Mark Hartswood

   Pages 123-145

8. Patterns for Dependable Design

   • David Martin, Mark Rouncefield, Ian Sommerville

   Pages 147-168

9. Dependability and Trust in Organisational and Domestic Computer Systems

   • Ian Sommerville, Guy Dewsbury, Karen Clarke, Mark Rouncefield

   Pages 169-193

10. Understanding and Supporting Dependability as Ordinary Action

    • Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood, Mark Rouncefield

    Pages 195-216

11. The DIRC Project as the Context of this Book

    • Cliff B. Jones

    Pages 217-221

This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usability are central to their design and deployment. Thus, technology can only be trusted in situ and in everyday use if these issues have been brought to bear on the process of technology design, implementation and use. The studies detailed in this book analyse the ways in which trust in technology is achieved and/or worked around in everyday situations in a range of settings - including hospitals, a steelworks, a public enquiry, the financial services sector and air traffic control. Whilst many of the authors here may already be known for their ethnographic work, this book moves on from accounts of 'field studies' to show how the DIRC project has utilised the data from these studies in an interdisciplinary fashion, involving computer scientists, software engineers and psychologists, as well as sociologists. Chapters draw on the empirical studies but are organised around analytical themes related to trust which are at the heart of the authors' socio-technical approach which shows the nuanced ways in which technology is used, ignored, refined and so on in everyday settings.

• Text
• Usability
• computer
• computer science
• modeling
• organization
• responsibility
• trust

• Department of Computing, Lancaster University, UK

  Karen Clarke, Mark Rouncefield, Ian Sommerville

• Research Centre for Social Sciences, University of Edinburgh, UK

  Gillian Hardstone

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