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The Definitive Guide to SugarCRM

Better Business Applications

  • Book
  • © 2009

Overview

Authors:
  1. John Mertic
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  • The Definitive Guide to Sugar.

  • CRM is the first official Sugar.

  • CRM book available to developers and users.

  • This definitive book begins with a discussion of the Sugar.

  • CRM platform components, namely MVC, Studio, Module Builder, authentication, and themes, before moving on to more advanced topics.

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Table of contents (11 chapters)

  1. Front Matter

    Pages i-xiv
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  2. The SugarCRM Platform

    1. Front Matter

      Pages 1-1
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    2. What Is SugarCRM?

      • John Mertic
      Pages 3-10

    3. MVC Architecture

      • John Mertic
      Pages 11-33

    4. Metadata Layer

      • John Mertic
      Pages 35-53

    5. Web Services

      • John Mertic
      Pages 55-76

    6. More Platform Features

      • John Mertic
      Pages 77-106

  3. Customizing SugarCRM Out of the Box

    1. Front Matter

      Pages 107-107
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    2. Easy Customizations Using Studio

      • John Mertic
      Pages 109-123

    3. Workflows and Logic Hooks

      • John Mertic
      Pages 125-150

    4. Overriding Existing Code

      • John Mertic
      Pages 151-168

  4. Building New Functionality on Top of SugarCRM

    1. Front Matter

      Pages 169-169
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    2. Using Module Builder to Build Custom Modules

      • John Mertic
      Pages 171-193

    3. Building a Custom Module Manually

      • John Mertic
      Pages 195-217

    4. Designing a Complete Application

      • John Mertic
      Pages 219-249

  5. Back Matter

    Pages 251-259
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Keywords

About this book

SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you'll learn how to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality.

About the author

John Mertic is a software engineer at SugarCRM. He has worked on several areas of the product, namely the Import module, Sugar Wireless, database back ends, and currently themes. He graduated with a bachelor s degree in computer science from Kent State University and has several years of experience with PHP web applications. He has also contributed to many open source projects, most notably the PHP project, for which he is the creator and maintainer of the PHP Windows Installer. He has also authored several articles for PHP Architect, IBM developerWorks, and Apple Developer Connection.

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