Eliminating "Us And Them"

1. Front Matter

   Pages i-xii

   PDF

2. Us and Them

   • Steven Romero

   Pages 1-12

3. When IT Is “Us” and “Them”

   • Steven Romero

   Pages 13-15

4. Falling in Love with IT Governance

   • Steven Romero

   Pages 17-33

5. The State of IT Governance

   • Steven Romero

   Pages 35-44

6. IT Governance Decisions

   • Steven Romero

   Pages 45-57

7. IT Governance Mechanisms

   • Steven Romero

   Pages 59-64

8. IT Governance Processes

   • Steven Romero

   Pages 65-96

9. Beginning the IT Governance Journey

   • Steven Romero

   Pages 97-101

10. Process (and Why Everyone Hates It)

    • Steven Romero

    Pages 103-106

11. How I Fell In Love with Process

    • Steven Romero

    Pages 107-116

12. Barriers to Process

    • Steven Romero

    Pages 117-121

13. Understanding Process

    • Steven Romero

    Pages 123-125

14. Process Design

    • Steven Romero

    Pages 127-136

15. Process Implementation

    • Steven Romero

    Pages 137-154

16. Process Management

    • Steven Romero

    Pages 155-163

17. Process Roles

    • Steven Romero

    Pages 165-174

18. Process Governance

    • Steven Romero

    Pages 175-183

19. Employee Empowerment

    • Steven Romero

    Pages 185-187

20. The Link Between Behavioral Management, IT Governance, and Process

    • Steven Romero

    Pages 189-194

Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT's success.

The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The concepts presented in the book are timeless, but reflect the recent changes in the organization's view of the role of the IT department. IT can become a major asset to an organization, often even becoming "the product" in today's Internet-based sales environment. Eliminating "Us and Them" discusses these changes and presents three areas that contribute most to the change from an alienated and oft-despised department to a key tool for organizational success:

• An in-depth understanding of IT governance, which has never been more popular than it is today.  
• An in-depth understanding of process and process management, a discipline that more and more enterprises are investing in and establishing formal organizational constructs to enable and support.
• A case-study view of how an enterprise can establish, promote and instill the values that foster positive behaviors in every person in the organization, with the intent of influencing their ability to realize enterprise goals.  

Romero's insights are based on more than 30 years working in IT and over four years as an IT governance evangelist, traveling around the world, speaking at hundreds of events, and visiting more than 100 companies espousing the approach in this book.

Steve Romero is the IT governance evangelist at CA Technologies, Inc. His mission is to help enterprises realize the full potential of their IT investments for strategic and competitive advantage. In this capacity, he acts as a strong advocate for the customer, speaking around the world to users, prospective clients, industry organizations and IT luminaries to identify and communicate IT governance best practices. Romero is an innovative, passionate IT professional with more than 30 years of experience working in almost every area of IT. For the past 15 years, his career has focused on helping large enterprises transform their IT organizations from cost centers to strategic assets. Steve is a recognized expert in IT governance, project and portfolio management (PPM), and business process management. He is a certified Project Management Professional, a certified Information Systems Security Professional, ITIL Foundation-Certified, a Certified Process Master, and a Certified Computing Professional. Romero s extensive technical and IT leadership background began in the U.S. Navy, before joining Pacific Bell, where he founded numerous groundbreaking governance processes. He then joined Pacific Technology Consulting to establish and lead the technology project management consulting practice. Romero worked at Charles Schwab and the California State Automobile Association, where he led the establishment of formal process management and IT governance processes. Romero is a member of the Information Systems Security Association (ISSA) and the Project Management Institute (PMI). He is a San Francisco chapter committee member of the Information Systems Audit and Control Association (ISACA), and a past president of the Information Technology Service Management Forum (itSMF) San Francisco Local Interest Group. He is a board member for the Center for Electronic Business at San Francisco State University, and is a regular guest lecturer for its master's degree program.

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