Overview
Metrics: How to Improve Key Business Results is a practical guide to building a metrics program to help improve key business outcomes.
It provides the tools for developing real solutions to real problems.
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (16 chapters)
-
Front Matter
-
Back Matter
About this book
Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs.
Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book:
- Provides a step-by-step guide for building an organizational effectiveness report card
- Takes you from identifying key services and products and using metrics, to determining business strategy
- Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT
About the author
Bibliographic Information
Book Title: Metrics
Book Subtitle: How to Improve Key Business Results
Authors: Martin Klubeck
DOI: https://doi.org/10.1007/978-1-4302-3727-3
Publisher: Apress Berkeley, CA
eBook Packages: Business and Economics, Business and Management (R0), Apress Access Books
Copyright Information: Martin Klubeck 2011
Softcover ISBN: 978-1-4302-3726-6Published: 12 December 2011
eBook ISBN: 978-1-4302-3727-3Published: 13 January 2012
Edition Number: 1
Number of Pages: XIX, 370
Topics: Business and Management, general