The Science of Service Systems

By Haluk Demirkan , James C. Spohrer , Vikas Krishna

The Science of Service Systems Cover Image

This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science.  It offers theory-based research with actionable results.

Full Description

  • ISBN13: 978-1-4419-8269-8
  • 384 Pages
  • User Level: Professionals
  • Publication Date: April 20, 2011
  • Available eBook Formats: PDF
  • eBook Price: $99.00
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Full Description
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Table of Contents

Table of Contents

  1. Introduction of the Science of Service Systems.
  2. Embedding the new Discipline of Service Science.
  3. Key dimensions of Service systems in Value
  4. Creating Networks.
  5. Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions.
  6. Flexible Service Systems.
  7. Semantics for Smart Services.
  8. Designing Auctions for Coordination in Service Networks.
  9. Service Systems Modeling: Concepts, Formalized Meta
  10. Model and Technical Concretion.
  11. Onto
  12. ServSys:  a Service System Ontology.
  13. A Framework that Situates Technology Research within the Field of Service Science.
  14. Customer
  15. Driven Value Co
  16. Creation in Service Networks.
  17. Towards Service System Governance – Leveraging Service System Grammar to Empower Value Co
  18. Creation.
  19. Service Science – The Opportunity to Re
  20. think What We Know About Service Design.
  21. Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia
  22. Company Collaboration.
  23. An Engineering Perspective on Service Science.
  24. Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences.
  25. Service Customization Research: A Review and Future Directions.
  26. Service and Science.
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