Service Level Agreements for Cloud Computing

1. Front Matter

   Pages i-xxvi

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2. Introduction to Service Level Agreements in Service Oriented Architectures

   1. Front Matter

      Pages 1-1

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   2. Motivation and Overview

      • Joe M. Butler, Ramin Yahyapour, Wolfgang Theilmann

      Pages 3-11

   3. A Reference Architecture for Multi-Level SLA Management

      • Jens Happe, Wolfgang Theilmann, Andrew Edmonds, Keven T. Kearney

      Pages 13-26

   4. The Open Reference Case A Reference Use Case for the SLA@SOI Framework

      • Christoph Rathfelder, Benjamin Klatt, Giovanni Falcone

      Pages 27-40

3. Foundations for Service Level Agreements

   1. Front Matter

      Pages 41-41

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   2. The SLA Model

      • Keven T. Kearney, Francesco Torelli

      Pages 43-67

   3. Service Construction Meta-Model

      • Jens Happe, Wolfgang Theilmann, Alexander Wert

      Pages 69-78

   4. Translation of SLAs into Monitoring Specifications

      • Khaled Mahbub, George Spanoudakis, Theocharis Tsigkritis

      Pages 79-101

4. Scientific Innovations

   1. Front Matter

      Pages 103-103

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   2. Penalty Management in the SLA@SOI Project

      • Constantinos Kotsokalis, Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno

      Pages 105-121

   3. Dynamic Creation of Monitoring Infrastructures

      • Howard Foster, George Spanoudakis

      Pages 123-138

   4. Runtime Prediction

      • Davide Lorenzoli, George Spanoudakis

      Pages 139-152

   5. Software Performance and Reliability Prediction

      • Franz Brosch

      Pages 153-164

5. Core Components of the Service Level Agreements Framework

   1. Front Matter

      Pages 165-165

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   2. G-SLAM – The Anatomy of the Generic SLA Manager

      • Miguel Angel Rojas Gonzalez, Peter Chronz, Kuan Lu, Edwin Yaqub, Beatriz Fuentes, Alfonso Castro et al.

      Pages 167-186

   3. A Generic Platform for Conducting SLA Negotiations

      • Edwin Yaqub, Philipp Wieder, Constantinos Kotsokalis, Valentina Mazza, Liliana Pasquale, Juan Lambea Rueda et al.

      Pages 187-206

6. Management of the Business Layer

   1. Front Matter

      Pages 207-207

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   2. Management of the Business SLAs for Services eContracting

      • Sergio García Gómez, Juan Lambea Rueda, Augustín Escámez Chimeno

      Pages 209-224

7. Management of the Software Layer

   1. Front Matter

      Pages 225-225

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Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.

• Cloud Computing
• Infrastructure-as-a-service
• Service-level management
• Service-oriented infrastructure
• Software-as-a-service

• , IT & Media Center, TU Dortmund, Dortmund, Germany

  Philipp Wieder

• Intel Ireland Limited, Leixlip, Ireland

  Joe M. Butler

• SAP Research, Karlsruhe, Germany

  Wolfgang Theilmann

• , IT & Media Center, TU Dortmund University, Dortmund, Germany

  Ramin Yahyapour

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