Agile Performance Improvement

1. Front Matter

   Pages i-xv

   PDF

2. Agile and Human Performance Technology

   • Bob Winter

   Pages 1-13

3. The Basics of Human Performance Improvement

   • Bob Winter

   Pages 15-46

4. The Performance Consultant’s Toolkit

   • Bob Winter

   Pages 47-83

5. The Basics of Agile

   • Bob Winter

   Pages 85-120

6. The Agile Software Engineer’s Toolkit

   • Bob Winter

   Pages 121-147

7. Agile Performance Improvement

   • Bob Winter

   Pages 149-171

8. Proving Value

   • Bob Winter

   Pages 173-198

9. Continuous Improvement Lore

   • Bob Winter

   Pages 199-219

10. Glossary

    • Bob Winter

    Pages 221-231

11. Recommended for Further Study

    • Bob Winter

    Pages 233-236

12. Back Matter

    Pages 237-241

    PDF

"1+1=3. That is the equation that summarizes the theme of this book. The book’s message is to integrate the developmental principles of Agile with the result-focused approaches integral to performance consulting. Your outcomes in shaping human performance will be significant--and greater than if you only used one of these models. This is a book for anyone who seeks to work collaboratively with leaders to bring about continuously improving and sustainable organizational change." --Dana Gaines Robinson, coauthor of Performance Consulting

Agile Performance Improvement demonstrates the mutual benefits that accrue to the worlds of performance consulting and agile software development when the values and principles of both are blended synergistically under the guidance of practitioners skilled in both. The agile performance improvement model blends the principles of human performance technology with the frameworks and practices of Agile. The result is an approach that maximizes the value of interactions among the consultant, the work team, and the customer. Unlike traditional end-to-end waterfall processes, agile performance improvement delivers value continuously and in small increments, relentlessly focusing on outcomes of value to the customer. Building on structures of Agile that are used in software development, such as Scrum, the agile performance improvement model considers the human component of holistic solutions in establishing a continuous stream of value.

Bob Winter, a performance consultant, was the product owner for the corporate education scrum supporting an agile transition initiative for hundreds of engineering teams. From this cross-disciplinary experience, he discovered that the two cultures, two languages, and two methodologies of performance consulting and agile software development are—far from being incongruent, incompatible, or irrelevant to each other—in fact ideally suited to complement and support each other. Being agile improves the effectiveness of the performance consultant, and applying the lessons of human performance technology improves the effectiveness of software development teams.

In Agile Performance Improvement, Winter teaches performance consultants how to apply agile principles, values, and methods usefully to the tasks of optimizing human performance in areas of practice not only adjoining but also well beyond the realm of software and IT engineering, such as corporate learning solutions, human resources systems, and non-software products. Conversely, he shows engineering teams immersed in an agile environment how to boost their performance using the principles and techniques taught and cultivated by performance consultants. The author, who has worked extensively on both sides of the traditional divide, recounts entertainingly but informatively how both sparks and fur can fly when geeks encounter people people.

Bob Winter is Principal Education Consultant and Practice Lead at CA Technologies, responsible for developing and implementing learning strategy in support of agile transformation within a community of 6,000 software engineers and for fostering a performance consulting community of practice within human resources. He previously worked in large-scale instructional design and program management at Fidelity Investments and Bank of America. Winter is a Certified Performance Technologist, a Certified Scrum Product Owner, and a member of the International Society for Performance Improvement (ISPI) and the ScrumAlliance. Winter took his BA in English from Cornell University and his MA in Education from Seton Hall University. Winter runs the It Aint Training blog and tweets as @TheBobWinter.

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