Authors:
- Structured Framework and clear landscape of IT processes
- Detailed description of major IT processes
- Precise description of Process Roles and definition of IT Governance
- Directions for a successful implementation to gain an appropriate maturity level
- Includes supplementary material: sn.pub/extras
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Table of contents (15 chapters)
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Front Matter
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Introduction of IT Process Modeling
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Front Matter
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Description of the Individual IT Processes
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Front Matter
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Implementation of the Model
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Front Matter
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Back Matter
About this book
Information Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity.
Keywords
- IT Architecture
- IT Continuity Management
- IT Financial Management
- IT Project Management
- IT Project Portfolio Management
- IT Quality Management
- IT Release Management
- IT Service Management
- IT Standards
- IT Strategy
- IT process
- governance
- performance
- process automation
- process implementation
- standardization
- system integration
Authors and Affiliations
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Basel, Switzerland
Lionel Pilorget
About the author
Bibliographic Information
Book Title: Implementing IT Processes
Book Subtitle: The Main 17 IT Processes and Directions for a Successful Implementation
Authors: Lionel Pilorget
DOI: https://doi.org/10.1007/978-3-658-04773-3
Publisher: Springer Vieweg Wiesbaden
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Fachmedien Wiesbaden 2015
Softcover ISBN: 978-3-658-04772-6Published: 13 March 2015
eBook ISBN: 978-3-658-04773-3Published: 11 February 2015
Edition Number: 1
Number of Pages: XIV, 239
Number of Illustrations: 62 b/w illustrations
Topics: Computer Systems Organization and Communication Networks, Information Systems and Communication Service, Management of Computing and Information Systems