Become ITIL Foundation Certified in 7 Days

1. Front Matter

   Pages i-xxiii

   PDF

2. Service Management as a Practice

   • Abhinav Krishna Kaiser

   Pages 1-15

3. Generic Concepts

   • Abhinav Krishna Kaiser

   Pages 17-31

4. ITIL Service Lifecycle

   • Abhinav Krishna Kaiser

   Pages 33-44

5. Service Strategy

   • Abhinav Krishna Kaiser

   Pages 45-63

6. Service Design

   • Abhinav Krishna Kaiser

   Pages 65-113

7. Service Transition

   • Abhinav Krishna Kaiser

   Pages 115-153

8. Service Operations

   • Abhinav Krishna Kaiser

   Pages 155-208

9. Continual Service Improvement

   • Abhinav Krishna Kaiser

   Pages 209-226

10. ITIL Foundation Exam Tips and Tricks

    • Abhinav Krishna Kaiser

    Pages 227-241

11. Back Matter

    Pages 243-251

    PDF

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors.


After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted.




What You Will Learn

• Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification
  
• Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge
  
• Prepare for the ITIL Foundation examination
  
• Sort out career-related queries and decide whether ITIL will aid your career
  

Who This Book Is For


IT professionals from the IT services industry are the primary audience. 

• Information Technology
• Certification
• ITIL
• Service Management
• IT Service Managment
• IT Service Strategy
• IT Service Design
• ITIL Foundation
• Service Lifecycle

• Toongabbie, Australia

  Abhinav Krishna Kaiser

Abhinav Kaiser works as a management consultant for a top consulting firm. He works with various organizations to implement ITIL processes and improve existing implementations thereby creating value. He is certified ITIL Expert and his name is strongly associated with ITIL service management framework. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He has also been involved as a reviewer for ITIL video training content for a leading video training organization. He lives in Sydney, Australia.

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