Overview
- Learn how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
- Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
- See how to automate the process of scaling up new teams into ServiceNow
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (14 chapters)
-
Front Matter
-
ITSM in the real world
-
Front Matter
-
-
Essentials
-
Front Matter
-
-
After go-live
-
Front Matter
-
-
Appendices
-
Front Matter
-
-
Back Matter
Keywords
About this book
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn
- Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
- Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
- Automate the process of scaling up new teams into ServiceNow
- Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
- Create a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
Authors and Affiliations
About the author
Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.
Bibliographic Information
Book Title: Spinning Up ServiceNow
Book Subtitle: IT Service Managers' Guide to Successful User Adoption
Authors: Gabriele Kahlout
DOI: https://doi.org/10.1007/978-1-4842-2571-4
Publisher: Apress Berkeley, CA
eBook Packages: Business and Management, Apress Access Books, Business and Management (R0)
Copyright Information: Gabriele Kahlout 2017
Softcover ISBN: 978-1-4842-2570-7Published: 10 March 2017
eBook ISBN: 978-1-4842-2571-4Published: 10 March 2017
Edition Number: 1
Number of Pages: XVIII, 241
Number of Illustrations: 15 b/w illustrations, 142 illustrations in colour
Topics: Business IT Infrastructure, Special Purpose and Application-Based Systems