ITIL Version 3 at a Glance

Information Quick Reference

Authors: Long, John O.

  • Concise and consistent visual summary of each ITIL® process
  • Small size makes for a portable reference
  • Visual guide to important ITIL® terminology
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eBook $109.00
price for USA
  • ISBN 978-0-387-77393-3
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Spiral binding $139.00
price for USA
  • ISBN 978-0-387-77392-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts

Reviews

From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)


Table of contents (6 chapters)

Buy this book

eBook $109.00
price for USA
  • ISBN 978-0-387-77393-3
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Spiral binding $139.00
price for USA
  • ISBN 978-0-387-77392-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
ITIL Version 3 at a Glance
Book Subtitle
Information Quick Reference
Authors
Copyright
2008
Publisher
Springer US
Copyright Holder
Springer-Verlag US
eBook ISBN
978-0-387-77393-3
DOI
10.1007/978-0-387-77393-3
Spiral binding ISBN
978-0-387-77392-6
Edition Number
1
Number of Pages
VIII, 82
Topics