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Computer Supported Cooperative Work

Trust in Technology: A Socio-Technical Perspective

Editors: Clarke, K., Hardstone, G., Rouncefield, M., Sommerville, I. (Eds.)

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  • ISBN 978-1-4020-4258-4
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About this book

This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usability are central to their design and deployment. Thus, technology can only be trusted in situ and in everyday use if these issues have been brought to bear on the process of technology design, implementation and use. The studies detailed in this book analyse the ways in which trust in technology is achieved and/or worked around in everyday situations in a range of settings - including hospitals, a steelworks, a public enquiry, the financial services sector and air traffic control. Whilst many of the authors here may already be known for their ethnographic work, this book moves on from accounts of 'field studies' to show how the DIRC project has utilised the data from these studies in an interdisciplinary fashion, involving computer scientists, software engineers and psychologists, as well as sociologists. Chapters draw on the empirical studies but are organised around analytical themes related to trust which are at the heart of the authors' socio-technical approach which shows the nuanced ways in which technology is used, ignored, refined and so on in everyday settings.

Table of contents (2 chapters)

  • Standardization, Trust and Dependability

    Gillian Hardstone, Luciana d'Adderio, Robin Williams

    Pages 69-103

  • Understanding and Supporting Dependability as Ordinary Action

    Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood, Mark Rouncefield

    Pages 195-216

Buy this book

eBook $119.00
price for USA
  • ISBN 978-1-4020-4258-4
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $159.00
price for USA
  • ISBN 978-1-4020-4257-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $159.00
price for USA
  • ISBN 978-90-481-7089-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Trust in Technology: A Socio-Technical Perspective
Editors
  • Karen Clarke
  • Gillian Hardstone
  • Mark Rouncefield
  • Ian Sommerville
Series Title
Computer Supported Cooperative Work
Series Volume
36
Copyright
2006
Publisher
Springer Netherlands
Copyright Holder
Springer Science+Business Media B.V.
eBook ISBN
978-1-4020-4258-4
DOI
10.1007/1-4020-4258-2
Hardcover ISBN
978-1-4020-4257-7
Softcover ISBN
978-90-481-7089-0
Series ISSN
1431-1496
Edition Number
1
Number of Pages
XXV, 221
Topics