Service Science: Research and Innovations in the Service Economy

Service Systems Implementation

Editors: Demirkan, Haluk, Spohrer, James C., Krishna, Vikas (Eds.)

    • Enables the reader to design, improve and scale service systems for practical business and societal purposes
    • Presents contributions from varied disciplines and multiple angles
    • Provides a wealth of key concepts in the development of service science advancement

Buy this book

eBook $129.00
price for USA
  • ISBN 978-1-4419-7904-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $169.00
price for USA
  • ISBN 978-1-4419-7903-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $169.00
price for USA
  • ISBN 978-1-4614-2807-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.

The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.

Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Table of contents (18 chapters)

  • Introduction of Service Systems Implementation

    Demirkan, Haluk (et al.)

    Pages 1-8

  • Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service

    Rai, Sudhendu

    Pages 9-36

  • Intelligent Document Gateway: A Service System Case Study and Analysis

    Krishna, Vikas (et al.)

    Pages 37-49

  • A Framework for the Design of Service Systems

    Tan, Yao-Hua (et al.)

    Pages 51-74

  • Surviving Nuclear Winter Towards a Service-Led Business

    Rocha, Michael (et al.)

    Pages 75-88

Buy this book

eBook $129.00
price for USA
  • ISBN 978-1-4419-7904-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $169.00
price for USA
  • ISBN 978-1-4419-7903-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $169.00
price for USA
  • ISBN 978-1-4614-2807-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Loading...

Bibliographic Information

Bibliographic Information
Book Title
Service Systems Implementation
Editors
  • Haluk Demirkan
  • James C. Spohrer
  • Vikas Krishna
Series Title
Service Science: Research and Innovations in the Service Economy
Copyright
2011
Publisher
Springer US
Copyright Holder
Springer Science+Business Media, LLC
eBook ISBN
978-1-4419-7904-9
DOI
10.1007/978-1-4419-7904-9
Hardcover ISBN
978-1-4419-7903-2
Softcover ISBN
978-1-4614-2807-7
Series ISSN
1865-4924
Edition Number
1
Number of Pages
XXVI, 310
Topics