SpringerBriefs in Computer Science

ITIL® 2011 At a Glance

Authors: Long, John O.

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eBook $29.99
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  • ISBN 978-1-4614-3897-7
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  • Download immediately after purchase
Softcover $39.95
price for USA
  • ISBN 978-1-4614-3896-0
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About this book

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Table of contents (7 chapters)

Buy this book

eBook $29.99
price for USA
  • ISBN 978-1-4614-3897-7
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Softcover $39.95
price for USA
  • ISBN 978-1-4614-3896-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
ITIL® 2011 At a Glance
Authors
Series Title
SpringerBriefs in Computer Science
Copyright
2012
Publisher
Springer-Verlag New York
Copyright Holder
The Author(s)
eBook ISBN
978-1-4614-3897-7
DOI
10.1007/978-1-4614-3897-7
Softcover ISBN
978-1-4614-3896-0
Series ISSN
2191-5768
Edition Number
1
Number of Pages
VIII, 95
Number of Illustrations and Tables
74 b/w illustrations
Topics