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Globalization of Professional Services

Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

Editors: Bäumer, Ulrich, Kreutter, Peter, Messner, Wolfgang (Eds.)

  • Unique collection of contributions from academics, strategy advisors, and business practitioners
  • Combines both strategic and implementation aspects of global service processes
  • Addresses one of the most often neglected aspects of globalization: managing people
  • Strong focus on professional services firms from emerging economies such as India
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eBook $44.99
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  • ISBN 978-3-642-29181-4
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  • Download immediately after purchase
Hardcover $59.99
price for USA
  • ISBN 978-3-642-29180-7
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  • Usually dispatched within 3 to 5 business days.
About this book

In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

 

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

 

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

About the authors

Ulrich Bäumer is a Partner with the international law firm Osborne Clarke, where he co-heads the India Group. He negotiates complex international IT outsourcing contracts and assists the firm’s technology clients in M&A transactions. Together with BITKOM and NASSCOM, he initiated the international ICT conference series. He teaches at Frankfurt School of Finance, National Law School India, and University of Cologne.

Peter Kreutter is a Director at the WHU Foundation and the Managing Director of the WHU - Otto Beisheim School of Management’s Strategy Research Network; he serves as a board member and trustee for several charitable foundations, e.g. the CIO Foundation. His academic research focuses on industry life cycles and strategic positioning in professional services industries.

Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Peter Kreutter is a Director at the WHU Foundation and the Managing Director of the WHU - Otto Beisheim School of Management’s Strategy Research Network; he serves as a board member and trustee for several charitable foundations, e.g. the CIO Foundation. His academic research focuses on industry life cycles and strategic positioning in professional services industries.

Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Reviews

From the reviews:

“The editors successfully managed to build a team with very competent experts of business consultancy and services. The authors come from various industries, countries and continents and thus also represent different cultural spheres. They provide interesting insights and describe important challenges and trends using their personal experience as well as statistical facts.” Prof Dr Dr hc mult Peter Mertens, Friedrich-Alexander University Erlangen-Nuremberg

“By choice or by necessity, more and more CEOs and CIOs see globally distributed service sourcing as a major factor in their business strategies. Bäumer, Kreutter and Messner have brought together high-profile practitioners and academics, providing in their articles hands-on information to help clear the mist between perception and reality.” Horst Ellermann, Editor in Chief, CIO Magazin

“The locus of the global professional services industry is inexorably moving east. Bäumer, Kreutter and Messner provide a useful primer on the strategies, processes, and experiences to guide planning at the enterprise level.” Enrico Rühle, Managing Director, TÜV Rheinland (India) Pvt. Ltd.

“This edited collection of papers examines the process of globalizing professional services. … It provides fresh insights and recipes for going global … . All of the papers are crisp and concise, and written by experts for experienced managers and professionals. Deep wisdom is generously shared.” (Ernest Hughes, ACM Computing Reviews, October, 2012)


Table of contents (22 chapters)

  • Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book

    Bäumer, Ulrich (et al.)

    Pages 1-7

  • Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future

    Grimme, Katharina (et al.)

    Pages 11-21

  • Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry

    Shainesh, G. (et al.)

    Pages 23-31

  • Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up

    Gronwald, Klaus-Dieter

    Pages 33-39

  • Strategically Organising for Innovation in Global Sourcing

    Messner, Wolfgang

    Pages 41-51

Buy this book

eBook $44.99
price for USA
  • ISBN 978-3-642-29181-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $59.99
price for USA
  • ISBN 978-3-642-29180-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Globalization of Professional Services
Book Subtitle
Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences
Editors
  • Ulrich Bäumer
  • Peter Kreutter
  • Wolfgang Messner
Copyright
2012
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-29181-4
DOI
10.1007/978-3-642-29181-4
Hardcover ISBN
978-3-642-29180-7
Edition Number
1
Number of Pages
XV, 278
Topics