Overview
Explains the ready-to-use new ITIL framework that is sought after in most organizations
Contains tips on how DevOps and ITIL can be linked together
Shows how operations can be run with automation and minimal resources
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Table of contents (10 chapters)
Keywords
About this book
The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects.
What You Will Learn
- Discover the basics of ITIL and DevOps
- Compare ITIL and DevOps
- Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
- Re-engineer ITIL for DevOps projects
- Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
- Automate activities within processes
Who This Book Is For
Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.
Authors and Affiliations
About the author
Abhinav is one of the leading names synonymous with ITIL, his previous publication – Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.
Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL.
While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids.
Bibliographic Information
Book Title: Reinventing ITIL® in the Age of DevOps
Book Subtitle: Innovative Techniques to Make Processes Agile and Relevant
Authors: Abhinav Krishna Kaiser
DOI: https://doi.org/10.1007/978-1-4842-3976-6
Publisher: Apress Berkeley, CA
eBook Packages: Professional and Applied Computing, Professional and Applied Computing (R0), Apress Access Books
Copyright Information: Abhinav Krishna Kaiser 2018
eBook ISBN: 978-1-4842-3976-6Published: 12 December 2018
Edition Number: 1
Number of Pages: XVIII, 306
Number of Illustrations: 84 b/w illustrations
Topics: Computer Applications