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The Tech Professional's Guide to Communicating in a Global Workplace

Adapting Across Cultural and Gender Boundaries

  • Book
  • © 2018

Overview

Authors:
  1. April Wells

    1. Strongsville, USA

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  • Addresses gaps in communication ability often faced in the world of technology

  • Covers cultures found within a company as well as cultures across national boundaries

  • Provides valuable insight to communicate confidently and professionally

  • Enhances your career by helping you adapt and communicate with colleagues from different cultures

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Table of contents (6 chapters)

  1. Front Matter

    Pages i-xi
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  2. Communication Matters

    • April Wells
    Pages 1-16

  3. Communication Is Culture

    • April Wells
    Pages 17-40

  4. Women and Communication: Tales from the Trenches

    • April Wells
    Pages 41-67

  5. Electronic Communication

    • April Wells
    Pages 69-87

  6. Slang, Jargon, and More

    • April Wells
    Pages 89-105

  7. Telephone and Face-to-Face Communication

    • April Wells
    Pages 107-134

  8. Back Matter

    Pages 135-140
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Keywords

About this book

Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you know what to say, what not to say, and even where to sit in meetings and in social situations.


The Tech Professional's Guide to Communicating in a Global Workplace shows you how to effectively communicate across a variety of different cultures within and across organizations. You will become aware of cultural differences from one country or region to another, between various groups at the local level, and across groups such as developers to DBAs, IT staff to business people, women to men, people approaching retirement to people coming into the organization fresh out of college, and more. 


The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical.



What You'll Learn
  • Concisely communicate with the right audience in the right way
  • Write emails that are understood and get the results you want
  • Improve personal reputation as an effective communicator
  • Communicate across cultural boundaries without offending
  • Present the desired impression in business situations
  • Grow professionally by adjusting your communication style



Who This Book Is For



Programmers and system administrators, including database administrators





Authors and Affiliations

  • Strongsville, USA

    April Wells

About the author

April Wells has been in IT for over 20 years. She is an Oracle database administrator and Applications DBA with experience in large companies, mid-sized companies, and startups. She has international experience in South America, Europe, Asia, Africa, and North America. April's international work has brought her into contact with people from all levels of organization and walks of life, impressing upon her the need to adapt to better facilitate effective communication across cultures, ages, and genders. She has made many of the mistakes and learned much the hard way so you don't have to.

Bibliographic Information

  • Book Title: The Tech Professional's Guide to Communicating in a Global Workplace

  • Book Subtitle: Adapting Across Cultural and Gender Boundaries

  • Authors: April Wells

  • DOI: https://doi.org/10.1007/978-1-4842-3471-6

  • Publisher: Apress Berkeley, CA

  • eBook Packages: Professional and Applied Computing, Professional and Applied Computing (R0), Apress Access Books

  • Copyright Information: April Wells 2018

  • Softcover ISBN: 978-1-4842-3470-9Published: 02 March 2018

  • eBook ISBN: 978-1-4842-3471-6Published: 28 February 2018

  • Edition Number: 1

  • Number of Pages: XI, 139

  • Number of Illustrations: 13 b/w illustrations

  • Topics: Database Management

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