Authors:
- Learn from a metrics expert what to measure, what not to measure, and how to integrate the measures
- Discover why you should measure success before performance
- See how to select and present measures of success appropriate to different audiences
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Table of contents (12 chapters)
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Front Matter
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Back Matter
About this book
Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit—the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations—corporate, government, small, large, nonprofit, or startup—need to define and pursue the underlying purpose for their existence.
To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics steps you through the processof identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices—which taken separately fail to describe an organization’s progress toward overall success.
The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization.
What You Will Learn:
- Understand why you should measure success instead of performance
- Understand what to measure and what not to measure
- Integrate the measures of success to tell a complete story
- Share measures of success with different audiences
Who This Book Is For
Organizational leaders at all levels from the executive suite to middle management, analysts and consultants who are tasked with designing metrics programs for organizations, individuals interested in adapting the author's framework to measure overall personal success in multiple dimensions
Authors and Affiliations
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Niles, USA
Martin Klubeck
About the author
Bibliographic Information
Book Title: Success Metrics
Book Subtitle: A Multidimensional Framework for Measuring Organizational Success
Authors: Martin Klubeck
DOI: https://doi.org/10.1007/978-1-4842-2586-8
Publisher: Apress Berkeley, CA
eBook Packages: Business and Management, Apress Access Books, Business and Management (R0)
Copyright Information: Martin Klubeck 2017
Softcover ISBN: 978-1-4842-2585-1Published: 11 February 2017
eBook ISBN: 978-1-4842-2586-8Published: 09 February 2017
Edition Number: 1
Number of Pages: XXII, 223
Number of Illustrations: 1 b/w illustrations, 3 illustrations in colour
Topics: Business Strategy/Leadership, Organization, Corporate Social Responsibility, Corporate Communication/Public Relations