Mastering Zoho CRM

Manage your Team, Pipeline, and Clients Effectively

Authors: Shabdar, Ali

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  • First in-depth book about Zoho CRM
  • The only resource you need to successfully launch your CRM in less than a month with no external resources needed
  • Step by step, easy to follow guide for SMB owners with little technical background
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Buy this book

eBook 26,99 €
price for Spain (gross)
  • ISBN 978-1-4842-2904-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 34,31 €
price for Spain (gross)
  • ISBN 978-1-4842-2903-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

Teaches you to use Zoho CRM effectively to benefit your business. This book takes you through a number of real-life scenarios and teaches you how to use Zoho CRM to create solutions for your business, with no technical background needed and with little to no coding required. Sound too good to be true?

Technology makes our lives easier and there are a large number of resources on offer to help with various tasks, including managing business information. With all the tools, apps, and services to choose from, it is still a daunting and often expensive undertaking for businesses to create solutions that fit their specific requirements.

That’s where Zoho CRM comes in. Using this book you can create a fully-functional cloud-based app that manages your company information, is elegant to use, and cost-effective to maintain. Basic computer and internet skills is all you need to successfully launch your very own CRM with the help of this book. Get started today with Mastering Zoho CRM.

What You'll Learn

  • Set up Zoho CRM properly from the ground up
  • Model your business processes and implement them on Zoho CRM
  • Centralize and manage your entire marketing, sales, and customer service processes 
  • Integrate CRM with other Zoho tools to streamline day to day business operations 
  • Create powerful dashboards and reports to provide relevant, actionable information to concerned people
  • Use advanced CRM features such as workflow automation, role-based security, territories, etc.
  • Connect Zoho CRM to external tools and services to extend features, and let CRM scale up with your business needs.

Who This Book Is For

  • Small business owners and solopreneurs who want to take control of the beating heart of their business –their marketing, sales, and customer-service efforts– without spending tens of thousands of dollars on customized solutions.
  • Solution providers and consultants who want to learn the ins and outs of one of the hottest CRM tools in the market and provide winning related services to their clients by adding Zoho to their list of offerings.

About the authors

Ali Shabdar is a Marketing and Technology Advisor working with a number of SMBs internationally. He has studied Electrical Engineering, IT, and Marketing and has more than 15 years of experience in the information technology and marketing industries. He has worked with the Zoho suite since early 2008, and helped many SMBs and solopreneurs to improve productivity, manage processes, increase sales, and serve clients efficiently and more effectively by utilizing Zoho’s offerings. When designing cloud-based systems, Ali utilizes his applied knowledge in business process management, user experience and usability design, databases, and computer programming, which result in well-crafted solutions for real life problems.

Table of contents (7 chapters)

Table of contents (7 chapters)
  • Zoho Suite from 10,000 Feet

    Pages 1-19

    Shabdar, Ali

  • CRM at Your Business Core

    Pages 21-38

    Shabdar, Ali

  • Getting Started with Zoho CRM

    Pages 39-60

    Shabdar, Ali

  • Running Your Business on Zoho CRM

    Pages 61-130

    Shabdar, Ali

  • Take Control of Marketing

    Pages 131-157

    Shabdar, Ali

Buy this book

eBook 26,99 €
price for Spain (gross)
  • ISBN 978-1-4842-2904-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 34,31 €
price for Spain (gross)
  • ISBN 978-1-4842-2903-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules

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Bibliographic Information

Bibliographic Information
Book Title
Mastering Zoho CRM
Book Subtitle
Manage your Team, Pipeline, and Clients Effectively
Authors
Copyright
2017
Publisher
Apress
Copyright Holder
Ali Shabdar
eBook ISBN
978-1-4842-2904-0
DOI
10.1007/978-1-4842-2904-0
Softcover ISBN
978-1-4842-2903-3
Edition Number
1
Number of Pages
XXV, 241
Number of Illustrations
296 illustrations in colour
Topics