Don’t miss your chance to get Apress Access at $/€ 99 through Oct 29, 2019! Subscribe now >>

The IT Support Handbook

A How-To Guide to Providing Effective Help and Support to IT Users

Authors: Halsey, Mike

Free Preview
  • Handy guide to providing effective, efficient, and professional IT support
  • Valuable advice for support technicians working with any type of user, small to large businesses, and for individuals and teams
  • Includes best ways to support users remotely as well as in the office
see more benefits

Buy this book

eBook 24,99 €
price for Spain (gross)
  • ISBN 978-1-4842-5133-1
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 31,19 €
price for Spain (gross)
  • Due: November 23, 2019
  • ISBN 978-1-4842-5132-4
  • Free shipping for individuals worldwide
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.

What You'll Learn

  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional

Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

About the authors

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee, since 2011, and technical expert.  As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. Originally from the UK, Mike now lives a simpler and less complicated life in the South of France with his two rescue collies, Evan and Robbie. 

Table of contents (18 chapters)

Table of contents (18 chapters)
  • An Introduction to IT Support

    Pages 3-12

    Halsey, Mike

  • Understanding Your IT System Better

    Pages 13-22

    Halsey, Mike

  • Understanding Your Users: How Much Do They Know?

    Pages 23-34

    Halsey, Mike

  • Flow Logic and Troubleshooting

    Pages 37-44

    Halsey, Mike

  • Querying Users Effectively

    Pages 45-52

    Halsey, Mike

Buy this book

eBook 24,99 €
price for Spain (gross)
  • ISBN 978-1-4842-5133-1
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 31,19 €
price for Spain (gross)
  • Due: November 23, 2019
  • ISBN 978-1-4842-5132-4
  • Free shipping for individuals worldwide
  • The final prices may differ from the prices shown due to specifics of VAT rules

Services for this book

Loading...

Bibliographic Information

Bibliographic Information
Book Title
The IT Support Handbook
Book Subtitle
A How-To Guide to Providing Effective Help and Support to IT Users
Authors
Copyright
2019
Publisher
Apress
Copyright Holder
Mike Halsey
eBook ISBN
978-1-4842-5133-1
DOI
10.1007/978-1-4842-5133-1
Softcover ISBN
978-1-4842-5132-4
Edition Number
1
Number of Pages
XVII, 197
Number of Illustrations
76 b/w illustrations
Topics