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Oracle Digital Assistant

A Guide to Enterprise-Grade Chatbots

Authors: Bors, Luc, Samajdwer, Ardhendu, van Oosterhout, Mascha

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  • Teaches how to design and develop digital assistants and chatbots
  • Guides in creating a user experience that is pleasing to the customer
  • Includes custom component development with an example on sentiment analysis
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eBook 24,99 €
price for Spain (gross)
  • ISBN 978-1-4842-5422-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 31,19 €
price for Spain (gross)
  • ISBN 978-1-4842-5421-9
  • Free shipping for individuals worldwide. COVID-19 shipping restrictions apply.
  • Immediate ebook access, if available*, with your print order
  • Usually ready to be dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules
About this book

Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud. 
In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech.

What You Will Learn

  • Design digital assistants to meet business requirements
  • Implement a great user experience for your digital assistants
  • Translate digital assistant design into real implementations
  • Build multi-language support into your assistants
  • Enhance digital assistants with webviews
  • Create custom components to extend feature sets


Who This Book Is For
Designers and developers who want to implement digital assistants using Oracle technologies and the cloud platform. This book is ideal for readers new to creating digital assistants, and covers aspects of design, including user experience design, before moving into the technical implementation. Readers experienced in creating digital assistants on other platforms will find the book useful for making the transition to Oracle technologies and the Oracle Digital Assistant Cloud.

About the authors

Luc Bors is Partner and Technical Director at eProseed, and member of the global eProseed CTO Office. He has over 20 years of experience in IT. He is a Certified Specialist in Oracle ADF, Oracle MAF, Oracle MCS, and Oracle JET. He is very interested in new technologies such as Chatbots, Digital Assistants, and IoT.
Luc was promoted to Oracle ACE Director in 2015 because of his experience and knowledge, and for his willingness to share with the community. In 2017 he was among the first to become an Oracle Developer Champion. He is the author of the book Oracle Mobile Application Framework Developer Guide, a speaker at international conferences, and regularly publishes articles on his blog and in several printed and digital magazines.
Ardhendu Samajdwer is Senior R&D Architect and UI consultant at eProseed. He has more than eleven years of experience in the IT industry, with more than eight of those years focused on Oracle technologies. He hails from a Java, Oracle ADF, and WebCenter background. He has been part of numerous projects involving migration and implementation of enterprise-level applications. With a primary focus on UI development activities, he is always keen to learn and explore new technologies such as digital assistants. 
Mascha van Oosterhout is an industrial design graduate from the Faculty of Human Factors & Design at Delft University of Technology in The Netherlands. She has been a user experience design (UXD) consultant for more than 20 years. She has worked in both private sector companies and public sector organizations, and in support of start-up initiatives. 
Mascha is experienced in designing, reviewing, and testing graphically clear and user-friendly interfaces. She has passion for putting the end-user first and foremost. She gathers user requirements, then specifies interaction design by means of wireframes and graphical layouts. Recently she has increased focus on chatbot dialogs because she is convinced that, in many contexts, conversations are a more natural way to interact than through a graphical interface. She is an expert in user research techniques such as persona modeling, formulating user scenarios, interviewing stakeholders, doing cart sorting research, and usability testing. 

Table of contents (11 chapters)

Table of contents (11 chapters)
  • Introduction to Oracle Digital Assistant

    Pages 3-14

    Bors, Luc (et al.)

  • Designing a Conversational User Experience

    Pages 17-43

    Bors, Luc (et al.)

  • Use Case

    Pages 45-71

    Bors, Luc (et al.)

  • Where Design and Implementation Meet

    Pages 75-90

    Bors, Luc (et al.)

  • Going Through the Implementation Details

    Pages 91-130

    Bors, Luc (et al.)

Buy this book

eBook 24,99 €
price for Spain (gross)
  • ISBN 978-1-4842-5422-6
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover 31,19 €
price for Spain (gross)
  • ISBN 978-1-4842-5421-9
  • Free shipping for individuals worldwide. COVID-19 shipping restrictions apply.
  • Immediate ebook access, if available*, with your print order
  • Usually ready to be dispatched within 3 to 5 business days.
  • The final prices may differ from the prices shown due to specifics of VAT rules

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Bibliographic Information

Bibliographic Information
Book Title
Oracle Digital Assistant
Book Subtitle
A Guide to Enterprise-Grade Chatbots
Authors
Copyright
2020
Publisher
Apress
Copyright Holder
Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
eBook ISBN
978-1-4842-5422-6
DOI
10.1007/978-1-4842-5422-6
Softcover ISBN
978-1-4842-5421-9
Edition Number
1
Number of Pages
XXII, 301
Number of Illustrations
274 b/w illustrations
Topics

*immediately available upon purchase as print book shipments may be delayed due to the COVID-19 crisis. ebook access is temporary and does not include ownership of the ebook. Only valid for books with an ebook version. Springer Reference Works and instructor copies are not included.