Overview
- Teaches how to design and develop digital assistants and chatbots
- Guides in creating a user experience that is pleasing to the customer
- Includes custom component development with an example on sentiment analysis
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Table of contents (11 chapters)
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Front Matter
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Foundations
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Front Matter
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Design and User Experience
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Front Matter
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Implementing Your Digital Assistant
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Front Matter
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Enhancing Your Digital Assistant
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Front Matter
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Advanced Topics
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Front Matter
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Back Matter
Keywords
- Chatbot
- Digital Assistant (DA)
- User Experience Design
- Dialogue Design
- Machine Learning (ML)
- Artificial Intelligence (AI)
- Oracle Digital Assistant
- Natural Language Processing (NLP)
- Bot Skills
- Multilanguage Digital Assistant
- QnA Bots
- Instant Apps
- Intents
- Agent Integration
- Custom Components
- Sentiment Analysis
About this book
Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud.
In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech.
What You Will Learn
Who This Book Is For
Designers and developers who want to implement digital assistants using Oracle technologies and the cloud platform. This book is ideal for readers new to creating digital assistants, and covers aspects of design, including user experience design, before moving into the technical implementation. Readers experienced in creating digital assistants on other platforms will find the book useful for making the transition to Oracle technologies and the Oracle Digital Assistant Cloud.
In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech.
What You Will Learn
- Design digital assistants to meet business requirements
- Implement a great user experience for your digital assistants
- Translate digital assistant design into real implementations
- Build multi-language support into your assistants
- Enhance digital assistants with webviews
- Create custom components to extend feature sets
Who This Book Is For
Designers and developers who want to implement digital assistants using Oracle technologies and the cloud platform. This book is ideal for readers new to creating digital assistants, and covers aspects of design, including user experience design, before moving into the technical implementation. Readers experienced in creating digital assistants on other platforms will find the book useful for making the transition to Oracle technologies and the Oracle Digital Assistant Cloud.
Authors and Affiliations
About the authors
Luc Bors is Partner and Technical Director at eProseed, and member of the global eProseed CTO Office. He has over 20 years of experience in IT. He is a Certified Specialist in Oracle ADF, Oracle MAF, Oracle MCS, and Oracle JET. He is very interested in new technologies such as Chatbots, Digital Assistants, and IoT.
Luc was promoted to Oracle ACE Director in 2015 because of his experience and knowledge, and for his willingness to share with the community. In 2017 he was among the first to become an Oracle Developer Champion. He is the author of the book Oracle Mobile Application Framework Developer Guide, a speaker at international conferences, and regularly publishes articles on his blog and in several printed and digital magazines.
Ardhendu Samajdwer is Senior R&D Architect and UI consultant at eProseed. He has more than eleven years of experience in the IT industry, with more than eight of those years focusedon Oracle technologies. He hails from a Java, Oracle ADF, and WebCenter background. He has been part of numerous projects involving migration and implementation of enterprise-level applications. With a primary focus on UI development activities, he is always keen to learn and explore new technologies such as digital assistants.
Mascha van Oosterhout is an industrial design graduate from the Faculty of Human Factors & Design at Delft University of Technology in The Netherlands. She has been a user experience design (UXD) consultant for more than 20 years. She has worked in both private sector companies and public sector organizations, and in support of start-up initiatives.
Mascha is experienced in designing, reviewing, and testing graphically clear and user-friendly interfaces. She has passion for putting the end-user first and foremost. She gathers user requirements, then specifies interaction design by means of wireframes and graphical layouts. Recently she has increased focus on chatbot dialogs because she is convinced that, in many contexts, conversations are a more natural way to interact than through a graphical interface. She is an expert in user research techniques such as persona modeling, formulating user scenarios, interviewing stakeholders, doing cart sorting research, and usability testing.
Luc was promoted to Oracle ACE Director in 2015 because of his experience and knowledge, and for his willingness to share with the community. In 2017 he was among the first to become an Oracle Developer Champion. He is the author of the book Oracle Mobile Application Framework Developer Guide, a speaker at international conferences, and regularly publishes articles on his blog and in several printed and digital magazines.
Ardhendu Samajdwer is Senior R&D Architect and UI consultant at eProseed. He has more than eleven years of experience in the IT industry, with more than eight of those years focusedon Oracle technologies. He hails from a Java, Oracle ADF, and WebCenter background. He has been part of numerous projects involving migration and implementation of enterprise-level applications. With a primary focus on UI development activities, he is always keen to learn and explore new technologies such as digital assistants.
Mascha van Oosterhout is an industrial design graduate from the Faculty of Human Factors & Design at Delft University of Technology in The Netherlands. She has been a user experience design (UXD) consultant for more than 20 years. She has worked in both private sector companies and public sector organizations, and in support of start-up initiatives.
Mascha is experienced in designing, reviewing, and testing graphically clear and user-friendly interfaces. She has passion for putting the end-user first and foremost. She gathers user requirements, then specifies interaction design by means of wireframes and graphical layouts. Recently she has increased focus on chatbot dialogs because she is convinced that, in many contexts, conversations are a more natural way to interact than through a graphical interface. She is an expert in user research techniques such as persona modeling, formulating user scenarios, interviewing stakeholders, doing cart sorting research, and usability testing.
Bibliographic Information
Book Title: Oracle Digital Assistant
Book Subtitle: A Guide to Enterprise-Grade Chatbots
Authors: Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
DOI: https://doi.org/10.1007/978-1-4842-5422-6
Publisher: Apress Berkeley, CA
eBook Packages: Professional and Applied Computing, Apress Access Books, Professional and Applied Computing (R0)
Copyright Information: Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout 2020
Softcover ISBN: 978-1-4842-5421-9Published: 11 December 2019
eBook ISBN: 978-1-4842-5422-6Published: 10 December 2019
Edition Number: 1
Number of Pages: XXII, 301
Number of Illustrations: 274 b/w illustrations
Topics: Machine Learning