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Managing Your Outsourced IT Services Provider

How to Unleash the Full Potential of Your Global Workforce

Authors: Upadrista, Venkatesh

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  • Managing Your Outsourced IT Services Provider teaches executives and managers of organizations that are outsourcing some or all of their IT services and/or IT-enabled business processes how to unleash the full potential of their outsourced workforce safely and profitably.

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eBook $24.99
price for Mexico (gross)
  • ISBN 978-1-4842-0802-1
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $34.99
price for Mexico
  • ISBN 978-1-4842-0803-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.

The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.

The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

    About the authors

    <p><strong>Venkatesh Upadrista</strong> is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey &amp; Co., and a manager at Cognizant Technology Solutions. He is theauthor of <em>Managing Offshore DevelopmentProjects</em> and <em>Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams</em>. Upadrista took his degree in mathematics and computerscience from Andhra University.</p>

    Table of contents (11 chapters)

    Table of contents (11 chapters)
    • The Organization of IT Service Providers

      Pages 3-19

      Upadrista, Venkatesh

    • The Profit-and-Loss Constraints on IT Services Provider Organizations

      Pages 21-32

      Upadrista, Venkatesh

    • IT Service Provider Organizations’ Tactics and Tricks for Hitting P&L Targets

      Pages 33-41

      Upadrista, Venkatesh

    • The Operational Parameters of IT Service Providers

      Pages 43-51

      Upadrista, Venkatesh

    • The Organization of IT Service Receivers

      Pages 55-62

      Upadrista, Venkatesh

    Buy this book

    eBook $24.99
    price for Mexico (gross)
    • ISBN 978-1-4842-0802-1
    • Digitally watermarked, DRM-free
    • Included format: PDF, EPUB
    • ebooks can be used on all reading devices
    • Immediate eBook download after purchase
    Softcover $34.99
    price for Mexico
    • ISBN 978-1-4842-0803-8
    • Free shipping for individuals worldwide
    • Usually dispatched within 3 to 5 business days.

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    Bibliographic Information

    Bibliographic Information
    Book Title
    Managing Your Outsourced IT Services Provider
    Book Subtitle
    How to Unleash the Full Potential of Your Global Workforce
    Authors
    Copyright
    2015
    Publisher
    Apress
    Copyright Holder
    Venkatesh Upadrista
    eBook ISBN
    978-1-4842-0802-1
    DOI
    10.1007/978-1-4842-0802-1
    Softcover ISBN
    978-1-4842-0803-8
    Edition Number
    1
    Number of Pages
    VIII, 152
    Number of Illustrations
    13 b/w illustrations
    Topics