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Become ITIL® 4 Foundation Certified in 7 Days

Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

  • Book
  • © 2021

Overview

Authors:
  1. Abhinav Krishna Kaiser

    1. Staines, UK

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  • Presents ITIL Foundation examination tips and sample questions to help you prepare for the certification exam

  • Explains DevOps concepts and provides you with a look into the entire DevOps process

  • Provides real-life IT examples

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xxvi
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  2. Day 1

    1. Front Matter

      Pages 1-1
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    2. Introduction to the New ITIL

      • Abhinav Krishna Kaiser
      Pages 3-19

    3. Brief Overview of DevOps

      • Abhinav Krishna Kaiser
      Pages 21-50

  3. Day 2

    1. Front Matter

      Pages 51-51
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    2. ITIL 101: Concepts and Core Foundation

      • Abhinav Krishna Kaiser
      Pages 53-89

    3. Holistic Approach to Service Management: Four Dimensions

      • Abhinav Krishna Kaiser
      Pages 91-120

  4. Day 3

    1. Front Matter

      Pages 121-121
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    2. Value Creation with Service Value System

      • Abhinav Krishna Kaiser
      Pages 123-152

    3. Influencing Through Guiding Principles

      • Abhinav Krishna Kaiser
      Pages 153-189

    4. ITIL’s Management of Practices

      • Abhinav Krishna Kaiser
      Pages 191-196

  5. Day 4

    1. Front Matter

      Pages 197-197
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    2. Practices to Manage Stakeholders

      • Abhinav Krishna Kaiser
      Pages 199-219

    3. Practices to Enable Service Support

      • Abhinav Krishna Kaiser
      Pages 221-247

    4. Continual Improvement

      • Abhinav Krishna Kaiser
      Pages 249-270

  6. Day 5

    1. Front Matter

      Pages 271-271
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    2. Practices to Manage Operations

      • Abhinav Krishna Kaiser
      Pages 273-321

  7. Day 6

    1. Front Matter

      Pages 323-323
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    2. Practices to Manage Changes

      • Abhinav Krishna Kaiser
      Pages 325-353

    3. Practices to Manage Releases

      • Abhinav Krishna Kaiser
      Pages 355-388
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Keywords

About this book

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.


The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples.


By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam.





What You Will Learn
  • Know the basics of ITIL as you prepare for the ITIL Foundation certification exam
  • Understand ITIL through examples
  • Be aware of ITIL's relevance to DevOps and DevOps concepts



Who This Book Is For



Professionals from the IT services industry


Authors and Affiliations

  • Staines, UK

    Abhinav Krishna Kaiser

About the author

Abhinav Krishna Kaiser works as a senior manager at a top consulting firm. He consults with organizations to assess, define, and implement DevOps, Agile, and ITIL processes. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He is a leading authority on the topics of DevOps, Agile, and ITIL. He lives in London, United Kingdom. He is an author and his latest book is Reinventing ITIL in the Age of DevOps (Apress).

Bibliographic Information

  • Book Title: Become ITIL® 4 Foundation Certified in 7 Days

  • Book Subtitle: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

  • Authors: Abhinav Krishna Kaiser

  • DOI: https://doi.org/10.1007/978-1-4842-6361-7

  • Publisher: Apress Berkeley, CA

  • eBook Packages: Professional and Applied Computing, Professional and Applied Computing (R0), Apress Access Books

  • Copyright Information: Abhinav Krishna Kaiser 2021

  • Softcover ISBN: 978-1-4842-6360-0Published: 26 November 2020

  • eBook ISBN: 978-1-4842-6361-7Published: 25 November 2020

  • Edition Number: 2

  • Number of Pages: XXVI, 453

  • Number of Illustrations: 60 b/w illustrations

  • Topics: Computer Applications, Professional Computing

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