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Managing Process Innovation through Exploitation and Exploration

A Study on Combining TQM and BPR in the Norwegian Industry

  • Book
  • © 2014

Overview

Authors:
  1. Tor Tønnessen

    1. Center for Industrial Production (CPI), Aalborg University, Aalborg East, Denmark

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  • Publication in the fields of economic studies
  • Includes supplementary material: sn.pub/extras

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Table of contents (11 chapters)

  1. Front Matter

    Pages I-XVII
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  2. Introduction

    • Tor Tønnessen
    Pages 1-4

  3. Theoretical departure and approach – balancing exploitation and exploration

    • Tor Tønnessen
    Pages 5-16

  4. Total Quality Management

    • Tor Tønnessen
    Pages 17-26

  5. Business Process Reengineering

    • Tor Tønnessen
    Pages 27-33

  6. Is a synergistic approach to the combining of TQM and BPR appropriate?

    • Tor Tønnessen
    Pages 35-42

  7. Research model and definitions

    • Tor Tønnessen
    Pages 43-48

  8. Research design

    • Tor Tønnessen
    Pages 49-82

  9. Combining TQM and BPR synergistically, Aker Stord – a case study

    • Tor Tønnessen
    Pages 83-173

  10. Towards a synergistic combining of TQM and BPR in a Norwegian industrial setting

    • Tor Tønnessen
    Pages 175-200

  11. New tools to support a synergistic combining of TQM and BPR

    • Tor Tønnessen
    Pages 201-252

  12. Discussion and conclusion

    • Tor Tønnessen
    Pages 253-276

  13. Back Matter

    Pages 277-318
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Keywords

About this book

In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that companies have difficulties managing both the continuous improvement of the existing system and radical change at the same time. By using TQM and BPR to represent the two approaches to change Tor Tønnessen contributes to the understanding of the challenges of this integration and shows ways to accomplish a successful synergistic combining of the two approaches.

Authors and Affiliations

  • Center for Industrial Production (CPI), Aalborg University, Aalborg East, Denmark

    Tor Tønnessen

About the author

Tor Tønnessen, PhD, works on the development of an oil company’s strategy and concept for Integrated Operations. He also supports large field development projects in developing their Integrated Operations strategy and solutions.

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