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Total Quality Management

The key to business improvement

  • Book
  • © 1994

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Authors:
  1. Peratec Ltd
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Table of contents (21 chapters)

  1. Front Matter

    Pages i-xi
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  2. Introduction and Executive Summary

    1. Front Matter

      Pages 1-1
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    2. Introduction

      • Peratec Ltd
      Pages 3-3

    3. How to use this book

      • Peratec Ltd
      Pages 3-4

    4. Total Quality . . . is it really a strategic issue?

      • Peratec Ltd
      Pages 4-6

  3. A Total Quality Approach

    1. Front Matter

      Pages 7-7
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    2. Overview

      • Peratec Ltd
      Pages 9-10

    3. The basic concepts of Total Quality

      • Peratec Ltd
      Pages 11-20

    4. A model management framework for Total Quality

      • Peratec Ltd
      Pages 21-38

    5. Starting the change to Total Quality

      • Peratec Ltd
      Pages 39-42

  4. Executive Encyclopaedia of Total Quality Processes and Techniques

    1. Front Matter

      Pages 43-45
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    2. Contents

      • Peratec Ltd
      Pages 45-146

  5. Profiles of Success Through Total Quality

    1. Front Matter

      Pages 147-147
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    2. Introduction

      • Peratec Ltd
      Pages 149-149

    3. Boots The Chemists

      • Peratec Ltd
      Pages 150-151

    4. Cossor Electronics

      • Peratec Ltd
      Pages 152-154

    5. Dowty

      • Peratec Ltd
      Pages 155-156

    6. Express Engineering

      • Peratec Ltd
      Pages 157-158

    7. Gwent Health Authority

      • Peratec Ltd
      Pages 159-160

    8. Hewlett-Packard

      • Peratec Ltd
      Pages 161-163
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Keywords

About this book

Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac­ tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

Bibliographic Information

  • Book Title: Total Quality Management

  • Book Subtitle: The key to business improvement

  • Authors: Peratec Ltd

  • DOI: https://doi.org/10.1007/978-94-011-1276-5

  • Publisher: Springer Dordrecht

  • eBook Packages: Springer Book Archive

  • Copyright Information: Peratec Ltd 1994

  • Softcover ISBN: 978-0-412-58640-8Published: 30 April 1994

  • eBook ISBN: 978-94-011-1276-5Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: 208

  • Topics: Operations Management, Engineering Design, Mechanical Engineering

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