Spinning Up ServiceNow

IT Service Managers' Guide to Successful User Adoption

Authors: Kahlout, Gabriele

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  • Learn how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
  • Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
  • See how to automate the process of scaling up new teams into ServiceNow
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Buy this book

eBook $29.99
price for USA (gross)
  • ISBN 978-1-4842-2571-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $37.99
price for USA
  • ISBN 978-1-4842-2570-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn

  • Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
  • Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
  • Automate the process of scaling up new teams into ServiceNow
  • Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
  • Create a strategy to avoid common pitfalls that sabotage ITSM programs

Who This Book Is For 
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

About the authors

Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.

Table of contents (14 chapters)

Table of contents (14 chapters)

Buy this book

eBook $29.99
price for USA (gross)
  • ISBN 978-1-4842-2571-4
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $37.99
price for USA
  • ISBN 978-1-4842-2570-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Spinning Up ServiceNow
Book Subtitle
IT Service Managers' Guide to Successful User Adoption
Authors
Copyright
2017
Publisher
Apress
Copyright Holder
Gabriele Kahlout
eBook ISBN
978-1-4842-2571-4
DOI
10.1007/978-1-4842-2571-4
Softcover ISBN
978-1-4842-2570-7
Edition Number
1
Number of Pages
XVIII, 241
Number of Illustrations
15 b/w illustrations, 142 illustrations in colour
Topics