Dynamics 365 Essentials

Getting Started with Dynamics 365 Apps in the Common Data Service

Authors: Critchley, Sarah

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  • Covers the standard features of Dynamics 365
  • Illustrates a customized implementation of Dynamics 365
  • Discusses Power Automation and the Common Data Service integrations
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eBook $49.99
price for USA
  • ISBN 978-1-4842-5911-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $64.99
price for USA
  • ISBN 978-1-4842-5910-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
About this book

Discover what the Common Data Service is and how Dynamics 365 fits in the Power Platform. Learn how to set up core Dynamics 365 Customer Engagement functionality and build more customized processes using model-driven apps. This book covers the Dynamics 365 Online system for sales, customer service, marketing, field service, and Outlook integration. 

In this second edition, core platform changes from the Common Data Service are included and you will know what this means for Dynamics 365. Updated features include processes, the latest form and view designer, and Business Process Flows. The book also includes new chapters on portals and power virtual agents.
After reading Dynamics 365 Essentials, you will have mastered the core functionality available in Dynamics 365 CE and model-driven applications, and will be able to set it up for a range of different business scenarios.


What You Will Learn

  • Set up the core standard features of Dynamics 365 CE
  • Create model-driven apps within Dynamics 365 customized to specific business needs
  • Customize Dynamics 365 CE and leverage process automation functionality through the UI
  • Study the Common Data Service for Apps

Who This Book Is For 

Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365

About the authors

Sarah Critchley is a Microsoft Dynamics Business Applications MVP, published author, and an experienced technical consultant who has worked on numerous business system implementations, now working as Lead Architect for Customer Service at Hitachi Solutions NA. She manages the strategy around all customer service technology, including Dynamics 365 Customer Service, Omni Channel Engagement, Forms Pro, Power Virtual Agent, and more. Having led software projects in numerous industries, including healthcare and the public sector, she works across all areas of the project life cycle: demonstrations, design, architecture, documentation, customization, and development. Sarah is heavily involved in community projects where she led and grew the Dynamics 365 & Power Platform UG in the UK for over three years, running technical events, and presenting on a variety of topics at conferences around the world.


Table of contents (14 chapters)

Table of contents (14 chapters)

Buy this book

eBook $49.99
price for USA
  • ISBN 978-1-4842-5911-5
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $64.99
price for USA
  • ISBN 978-1-4842-5910-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock

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Bibliographic Information

Bibliographic Information
Book Title
Dynamics 365 Essentials
Book Subtitle
Getting Started with Dynamics 365 Apps in the Common Data Service
Authors
Copyright
2020
Publisher
Apress
Copyright Holder
Sarah Critchley
eBook ISBN
978-1-4842-5911-5
DOI
10.1007/978-1-4842-5911-5
Softcover ISBN
978-1-4842-5910-8
Edition Number
2
Number of Pages
XXIII, 544
Number of Illustrations
577 b/w illustrations
Topics