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Invitations to Tender for Facility Management Services

Process Mapping, Service Specifications and Innovative Scenarios

  • Book
  • © 2019

Overview

Authors:
  1. Cinzia Talamo

    1. Department of Architecture, Built Environment and Construction Engineering, Politecnico di Milano, Milan, Italy

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    You can also search for this author in PubMed   Google Scholar

  2. Nazly Atta

    1. Department of Architecture, Built Environment and Construction Engineering, Politecnico di Milano, Milan, Italy

    View author publications

    You can also search for this author in PubMed   Google Scholar

  • Provides state-of-art information on Invitations to Tender for FM service provision, highlighting terms and definitions as well as different typologies of Procurement Processes, Sourcing Strategies and Tendering Processes
  • Helps readers properly write and critically analyze Invitations to Tender for Facility Management services
  • Reviews the main scenarios of innovation regarding current FM practice, focusing on Sustainable Procurement, BIM, Big Data and IoT technologies
  • Enables real estate owners, facility managers, and service providers/suppliers to gain a greater awareness of the FM services procurement process, tendering process and related activities

Part of the book series: Springer Tracts in Civil Engineering (SPRTRCIENG)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-x
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  2. Tendering Process and Facility Management Agreements: The Role of Invitation to Tender

    • Cinzia Talamo, Nazly Atta
    Pages 1-32

  3. “Process Approach” to External FM Service Provision

    • Cinzia Talamo, Nazly Atta
    Pages 33-60

  4. FM Services and Organizational Structures

    • Cinzia Talamo, Nazly Atta
    Pages 61-91

  5. Management of FM-related Information

    • Cinzia Talamo, Nazly Atta
    Pages 93-131

  6. FM Service Monitoring and Control

    • Cinzia Talamo, Nazly Atta
    Pages 133-161

  7. FM Service Quality and Requirements

    • Cinzia Talamo, Nazly Atta
    Pages 163-187

  8. Analytical Framework for ITTs

    • Cinzia Talamo, Nazly Atta
    Pages 189-199

  9. FM Services Procurement and Management: Scenarios of Innovation

    • Cinzia Talamo, Nazly Atta
    Pages 201-242

  10. Back Matter

    Pages 243-261
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Keywords

About this book

This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client’s goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs.

Authors and Affiliations

  • Department of Architecture, Built Environment and Construction Engineering, Politecnico di Milano, Milan, Italy

    Cinzia Talamo, Nazly Atta

About the authors

Cinzia Talamo is full professor of Building and Architecture Technology at Politecnico di Milano, Italy. Her research interests focus on building information modeling, urban facility management, building maintenance and knowledge management of built assets. In 2015 she co-authored the Springer book “Knowledge Management and Information Tools for Building Maintenance and Facility Management” (ISBN 978-3-319-23957-6).

Bibliographic Information

  • Book Title: Invitations to Tender for Facility Management Services

  • Book Subtitle: Process Mapping, Service Specifications and Innovative Scenarios

  • Authors: Cinzia Talamo, Nazly Atta

  • Series Title: Springer Tracts in Civil Engineering

  • DOI: https://doi.org/10.1007/978-3-030-04009-3

  • Publisher: Springer Cham

  • eBook Packages: Engineering, Engineering (R0)

  • Copyright Information: Springer Nature Switzerland AG 2019

  • Hardcover ISBN: 978-3-030-04008-6Published: 24 January 2019

  • eBook ISBN: 978-3-030-04009-3Published: 17 December 2018

  • Series ISSN: 2366-259X

  • Series E-ISSN: 2366-2603

  • Edition Number: 1

  • Number of Pages: X, 261

  • Number of Illustrations: 31 b/w illustrations, 16 illustrations in colour

  • Topics: Facility Management, Project Management, Information Systems Applications (incl. Internet)

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