Health Information Science

Healthcare Service Management

A Data-Driven Systems Approach

Authors: Li, Tao, Liu, Jiming

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  • Utilizes five scenario-based studies to demonstrate how to use the D2CSM approach to address the real-world problems in healthcare services, which make the proposed approach easy to understand and to follow. Readers can learn and practice the D2CSM approach by following the demonstrated studies, which enable them to grasp and appreciate all the technical details about the systematic approach
  • Presents an iHDS system to demonstrate how the D2CSM approach can be implemented to address practical decision analytics and support problems. Following the two walk-through examples for the iHDS system, readers can know how to put the D2CSM into practice
  • Contents are self-contained and thus easy to read. The demonstrated studies (as shown in Chapters 3-7) for illustrating the working of the D2CSM approach, as well as the iHDS system for implementing the D2CSM approach practically in healthcare service management (as shown in Chapter 8),  can be read separately and independently
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About this book

Healthcare service systems are of profound importance in promoting the public health and wellness of people. This book introduces a data-driven complex systems modeling approach (D2CSM) to systematically understand and improve the essence of healthcare service systems. In particular, this data-driven approach provides new perspectives on health service performance by unveiling the causes for service disparity, such as spatio-temporal variations in wait times across different hospitals.

The approach integrates four methods -- Structural Equation Modeling (SEM)-based analysis; integrated projection; service management strategy design and evaluation; and behavior-based autonomy-oriented modeling -- to address respective challenges encountered in performing data analytics and modeling studies on healthcare services. The thrust and uniqueness of this approach lies in the following aspects:

  • Ability to explore underlying complex relationships between observed or latent impact factors and service performance.
  • Ability to predict the changes and demonstrate the corresponding dynamics of service utilization and service performance.
  • Ability to strategically manage service resources with the adaptation of unpredictable patient arrivals.
  • Ability to figure out the working mechanisms that account for certain spatio-temporal patterns of service utilization and performance.

To show the practical effectiveness of the proposed systematic approach, this book provides a series of pilot studies within the context of cardiac care in Ontario, Canada. The exemplified studies have unveiled some novel findings, e.g., (1) service accessibility and education may relieve the pressure of population size on service utilization; (2) functionally coupled units may have a certain cross-unit wait-time relationship potentially because of a delay cascade phenomena; (3) strategically allocating time blocks in operating rooms (ORs) based on a feedback mechanism may benefit OR utilization; (4) patients’ and hospitals’ autonomous behavior, and their interactions via wait times may bear the responsible for the emergence of spatio-temporal patterns observed in the real-world cardiac care system. Furthermore, this book presents an intelligent healthcare decision support (iHDS) system, an integrated architecture for implementing the data-driven complex systems modeling approach to developing, analyzing, investigating, supporting and advising healthcare related decisions.

In summary, this book provides a data-driven systematic approach for addressing practical decision-support problems confronted in healthcare service management. This approach will provide policy makers, researchers, and practitioners with a practically useful way for examining service utilization and service performance in various ``what-if" scenarios, inspiring the design of effectiveness resource-allocation strategies, and deepening the understanding of the nature of complex healthcare service systems.

Table of contents (8 chapters)

Table of contents (8 chapters)

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-3-030-15385-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $149.99
price for USA
  • ISBN 978-3-030-15383-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Healthcare Service Management
Book Subtitle
A Data-Driven Systems Approach
Authors
Series Title
Health Information Science
Copyright
2019
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-15385-4
DOI
10.1007/978-3-030-15385-4
Hardcover ISBN
978-3-030-15383-0
Series ISSN
2366-0988
Edition Number
1
Number of Pages
XVII, 168
Number of Illustrations
64 b/w illustrations
Topics