Overview
- Brings together principles, methods, and standards of performance management for practitioners
- Provides best-practices and case studies to demonstrate progress in performance measurement
- Analyzes contemporary performance management models and frameworks
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (14 chapters)
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Front Matter
Keywords
- Performance measurement tools
- The QCD-plus alpha concept
- Conducting performance management audits
- SMART-methodology for KPI definitions
- Quantitative vs. qualitative KPIs
- Performance management in upstream value chains
- Performance management in operations
- Performance management case studies
- Performance and quality management
- Performance management methodologies
About this book
This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.
Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.
Authors and Affiliations
About the authors
Warda Samara (Master in Leadership Management) graduated from the IUBH International University, and currently negotiates for non-profit organizations in the Middle-East. Moreover, she works for non-governmental organisations in Palestine and other countries.
Bibliographic Information
Book Title: Progress in Performance Management
Book Subtitle: Industry Insights and Case Studies on Principles, Application Tools, and Practice
Authors: Marc Helmold, Warda Samara
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-030-20534-8
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Nature Switzerland AG 2019
Hardcover ISBN: 978-3-030-20533-1Published: 24 July 2019
Softcover ISBN: 978-3-030-20536-2Published: 14 August 2020
eBook ISBN: 978-3-030-20534-8Published: 13 July 2019
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XXVIII, 179
Number of Illustrations: 90 b/w illustrations
Topics: Business Strategy/Leadership, Operations Management, Human Resource Management