Overview
Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 377)
Included in the following conference series:
Conference proceedings info: IESS 2020.
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Table of contents (28 papers)
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Customer Experience
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Data Analytics in Service
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Emerging Service Technologies
Other volumes
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Exploring Service Science
Keywords
About this book
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020.
The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.Editors and Affiliations
Bibliographic Information
Book Title: Exploring Service Science
Book Subtitle: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings
Editors: Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl
Series Title: Lecture Notes in Business Information Processing
DOI: https://doi.org/10.1007/978-3-030-38724-2
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020
Softcover ISBN: 978-3-030-38723-5Published: 07 January 2020
eBook ISBN: 978-3-030-38724-2Published: 27 January 2020
Series ISSN: 1865-1348
Series E-ISSN: 1865-1356
Edition Number: 1
Number of Pages: XI, 400
Number of Illustrations: 32 b/w illustrations, 42 illustrations in colour
Topics: Information Systems Applications (incl. Internet), Business IT Infrastructure, Computer Appl. in Administrative Data Processing, Big Data/Analytics, User Interfaces and Human Computer Interaction