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Understanding Knowledge-Intensive Business Services

Identification, Systematization, and Characterization of Knowledge Flows

  • Book
  • © 2021

Overview

Authors:
  1. Malgorzata Zieba

    1. Department of Management, Faculty of Management and Economics, Gdańsk University of Technology, Gdańsk, Poland

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  • Introduces the concept of 'knowledge flows' and its importance to knowledge management literature
  • Provides a deeper understanding of knowledge management in knowledge-intensive business services
  • Identifies and characterizes knowledge flows within the organization as well as potential factors affecting these flows

Part of the book series: Knowledge Management and Organizational Learning (IAKM, volume 10)

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Table of contents (7 chapters)

  1. Front Matter

    Pages i-xv
    Download chapter PDF

  2. Knowledge and Knowledge Management

    • Malgorzata Zieba
    Pages 1-19

  3. Knowledge Transfer and Knowledge Flows

    • Malgorzata Zieba
    Pages 21-48

  4. Knowledge-Intensive Business Services

    • Malgorzata Zieba
    Pages 49-90

  5. KIBS Companies and Their Importance for Economy and Innovation

    • Malgorzata Zieba
    Pages 91-121

  6. Knowledge Flows in KIBS Companies: Theoretical Framework and Study Description

    • Malgorzata Zieba
    Pages 123-151

  7. Knowledge and Its Flows in the Light of Empirical Research

    • Malgorzata Zieba
    Pages 153-205

  8. Discussion of the Research Results and Conclusions

    • Malgorzata Zieba
    Pages 207-222
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Keywords

About this book

This book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing link in the previous knowledge management theories. The book provides a detailed analysis of knowledge flows, with their types, relations and factors influencing them. It offers a novel approach to understand the aspects of knowledge and its management not only inside the organization, but also outside, in its environment.

Authors and Affiliations

  • Department of Management, Faculty of Management and Economics, Gdańsk University of Technology, Gdańsk, Poland

    Malgorzata Zieba

About the author

Malgorzata Zieba is an Associate Professor of Management at Gdańsk University of Technology, Poland. She has been a research fellow within the Dekaban Liddle Fellowship Sheme at the University of Glasgow in 2012 and 2019. She has been a visiting lecturer at universities in Italy, Germany, Lithuania and Spain. She is the Vice-President and Board Member of the International Association for Knowledge Management (IAKM), and is a member of several conference committees, e.g.: European Conference on Knowledge Management, European Conference on Intellectual Capital, or International Conference on Intellectual Capital, Knowledge Management & Organisational Learning. She is the author of many publications, for example in Journal of Knowledge Management, Journal of Cleaner Production, Knowledge Management Research & Practice or Journal of Business Research. Her research interests focus on knowledge management, knowledge-intensive business services (KIBS), innovation management, and the development of knowledge-based economy.

Bibliographic Information

  • Book Title: Understanding Knowledge-Intensive Business Services

  • Book Subtitle: Identification, Systematization, and Characterization of Knowledge Flows

  • Authors: Malgorzata Zieba

  • Series Title: Knowledge Management and Organizational Learning

  • DOI: https://doi.org/10.1007/978-3-030-75618-5

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: Springer Nature Switzerland AG 2021

  • Hardcover ISBN: 978-3-030-75617-8Published: 24 June 2021

  • Softcover ISBN: 978-3-030-75620-8Published: 25 June 2022

  • eBook ISBN: 978-3-030-75618-5Published: 23 June 2021

  • Series ISSN: 2199-8663

  • Series E-ISSN: 2199-8671

  • Edition Number: 1

  • Number of Pages: XV, 222

  • Number of Illustrations: 29 b/w illustrations

  • Topics: Knowledge Management, Services, Data Mining and Knowledge Discovery

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