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  • Conference proceedings
  • Open Access
  • © 2022

Information and Communication Technologies in Tourism 2022

Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022

  • Is open access
  • Presents latest research on information and communication technologies in tourism leading to innovation and ideas
  • Provides an overview of the central topics in eTourism to understand the big picture

Conference series link(s): ENTER: ENTER e-Tourism Conference

Conference proceedings info: ENTER 2022.

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Table of contents (47 papers)

  1. Front Matter

    Pages i-xii
  2. Technology

    1. Front Matter

      Pages 1-1
    2. Video Game Experiential Marketing in Tourism: Designing for Experiences

      • Mattia Rainoldi, Arne Van den Winckel, Joanne Yu, Barbara Neuhofer
      Pages 3-15Open Access
    3. Mixed Reality (MR) for Generation Z in Cultural Heritage Tourism Towards Metaverse

      • Dimitrios Buhalis, Nurshat Karatay
      Pages 16-27Open Access
    4. Virtual Reality: A Simple Substitute or New Niche?

      • Victoria-Ann Verkerk
      Pages 28-40Open Access
    5. Emergence and Rapid Popularization of Paid Web-Conferencing-Application-Based Tours in Japan: An Analysis of Their Business Potential

      • Kennichiro Hori, Ibuki Yoshida, Miki Suzuki, Zhu Yiwen, Yohei Kurata
      Pages 41-54Open Access
    6. Video Games as a Media for Tourism Experience

      • Yang Junko, Chia-Hsiang Hsu, Tsong-Zen Liu
      Pages 67-71Open Access
    7. Online Travel Planning for Families with a Child with a Disability

      • Mohamed Reda Khomsi, Karl Delorme, Cyril Martin-Colonna
      Pages 72-77Open Access
    8. Leveraging Blockchain in Medical Tourism Value Chain

      • Sreejith Balasubramanian, Shalini Ajayan, Cody Morris Paris
      Pages 78-83Open Access
  3. Social Media and User Generated Content

    1. Front Matter

      Pages 85-85
    2. Analysis of Instagram Users’ Movement Pattern by Cluster Analysis and Association Rule Mining

      • Zehui Wang, Luca Koroll, Wolfram Höpken, Matthias Fuchs
      Pages 97-109Open Access
    3. Management Response to Online Review: The Case of Hong Kong Luxury Hotels

      • Suki Siuki Tam, Lawrence Hoc Nang Fong, Rob Law
      Pages 123-133Open Access
    4. The Usage of Emoji in Tourism-Related Instagram Posts: Suggestions from a Marketing Perspective

      • Viktoria Distel, Roman Egger, Ugljesa Petrovic, Viet Linh Phan, Simon Wiesinger
      Pages 134-145Open Access
  4. Destinations

    1. Front Matter

      Pages 147-147
    2. Navigation by Revealing Trade-offs for Content-Based Recommendations

      • Linus W. Dietz, Sameera Thimbiri Palage, Wolfgang Wörndl
      Pages 149-161Open Access
    3. Multisensory VR Experiences in Destination Management

      • Barbara Prodinger, Barbara Neuhofer
      Pages 162-173Open Access

Other Volumes

  1. Information and Communication Technologies in Tourism 2022

About this book

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022.



The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research.




Editors and Affiliations

  • Modul Private University Vienna, Wien, Austria

    Jason L. Stienmetz

  • University of Lleida, Lleida, Spain

    Berta Ferrer-Rosell

  • Free University of Bozen-Bolzano, Bolzano, Italy

    David Massimo

About the editors

Jason L. Stienmetz is Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna (Austria).  His research interests include measuring, modeling, and managing tourism destination systems; visitor experience and value creation; and big data. He serves on the editorial boards of the Journal of Travel Research and the Journal of Information Technology and Tourism.

Berta Ferrer-Rosell is Associate Professor (Serra Hunter) at University of Lleida (Spain). She is Coordinator of the Joint Degree in Business Administration and Tourism and Director of Research Excellence at IFITT. Her research interests focus on the analysis of the tourism sector (destinations, companies, and tourists) through ICT and compositional analysis. She serves on several journal editorial boards (e.g., Journal of Information Technology and Tourism).

David Massimo is Researcher at the Free University of Bozen-Bolzano (Italy). His research activity focuses on recommender systems and decision support. He published the outcome of his work in international conferences like ACM RecSys, ACM IUI, and UMAP. He received two best paper awards from the IFITT federation for his research contribution to eTourism.

Bibliographic Information

  • Book Title: Information and Communication Technologies in Tourism 2022

  • Book Subtitle: Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022

  • Editors: Jason L. Stienmetz, Berta Ferrer-Rosell, David Massimo

  • DOI: https://doi.org/10.1007/978-3-030-94751-4

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: The Editor(s) (if applicable) and The Author(s) 2022

  • Softcover ISBN: 978-3-030-94750-7Published: 13 January 2022

  • eBook ISBN: 978-3-030-94751-4Published: 07 January 2022

  • Edition Number: 1

  • Number of Pages: XII, 507

  • Number of Illustrations: 38 b/w illustrations, 52 illustrations in colour

  • Topics: Tourism Management, Science and Technology Studies, IT in Business, Business and Management, general

Buy it now

Buying options

Softcover Book USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access