Overview
- Examines non-linguistic features to analyze speech
- Addresses practical methodologies that can be employed in Call Centers
- Examines using non-linguistics features to infer information from phone calls to call centers
- Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Electrical and Computer Engineering (BRIEFSELECTRIC)
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Table of contents (6 chapters)
Keywords
About this book
Authors and Affiliations
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Bibliographic Information
Book Title: Non-Linguistic Analysis of Call Center Conversations
Authors: Sunil Kumar Kopparapu
Series Title: SpringerBriefs in Electrical and Computer Engineering
DOI: https://doi.org/10.1007/978-3-319-00897-4
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: The Author(s) 2015
Softcover ISBN: 978-3-319-00896-7Published: 14 August 2014
eBook ISBN: 978-3-319-00897-4Published: 02 August 2014
Series ISSN: 2191-8112
Series E-ISSN: 2191-8120
Edition Number: 1
Number of Pages: XII, 83
Number of Illustrations: 21 b/w illustrations, 26 illustrations in colour
Topics: Signal, Image and Speech Processing, Natural Language Processing (NLP), Linguistics, general