Overview
- Presents the latest research on TQM applications across different sectors such as customer service, human resources management and cost control
- Demonstrates how successful implementation of TQM can impact performance, productivity and innovation
- Includes contributions focused around case studies from industrial and tourism sectors
- Includes supplementary material: sn.pub/extras
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (13 chapters)
-
Front Matter
-
Back Matter
Keywords
About this book
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Editors and Affiliations
Bibliographic Information
Book Title: Action-Based Quality Management
Book Subtitle: Strategy and Tools for Continuous Improvement
Editors: Marta Peris-Ortiz, José Álvarez-García
DOI: https://doi.org/10.1007/978-3-319-06453-6
Publisher: Springer Cham
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer International Publishing Switzerland 2014
Hardcover ISBN: 978-3-319-06452-9Published: 02 July 2014
Softcover ISBN: 978-3-319-36006-5Published: 23 August 2016
eBook ISBN: 978-3-319-06453-6Published: 13 June 2014
Edition Number: 1
Number of Pages: X, 196
Number of Illustrations: 9 b/w illustrations, 13 illustrations in colour
Topics: Business Strategy/Leadership, Operations Management, Innovation/Technology Management