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Service Business Model Innovation in Healthcare and Hospital Management

Models, Strategies, Tools

  • Book
  • © 2017

Overview

Editors:
  1. Mario A. Pfannstiel

    1. Hochschule Neu-Ulm, University of Applied Sciences, Neu-Ulm, Germany

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    You can also search for this editor in PubMed   Google Scholar

  2. Christoph Rasche

    1. University of Potsdam, Potsdam, Germany

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    You can also search for this editor in PubMed   Google Scholar

  • Demonstrates how to successfully manage healthcare institutions
  • Introduces business models and strategies, process innovations, and toolkits that can be applied at the managerial level
  • Aims to improve value-generating and competitive business architectures in the healthcare sector

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xiv
    Download chapter PDF

  2. Service Model Innovation in Hospitals: Beyond Expert Organizations

    • Christoph Rasche, Tiziana Margaria, Barry D. Floyd
    Pages 1-20

  3. Strategies with Service Business Model Innovation

    • Lesley A. Clack
    Pages 21-30

  4. The Integrated-Physician-Model: Business Model Innovation in Hospital Management

    • Daniel Liedtke, Niowi Amgwerd, Ole Wiesinger, Dietmar Mauer, Christian Westerhoff, Stephan Pahls
    Pages 31-55

  5. The Role of Digital Disruption in Healthcare Service Innovation

    • Guy Ford, Mark Compton, Graham Millett, Alex Tzortzis
    Pages 57-70

  6. The Opportunities Offered by Digitizing Clinical Pathways

    • Sören Eichhorst, Karl Liese, Stefan Moder, Manuel Möller
    Pages 71-85

  7. A New Perspective of Product-Service Business Models for Customized Manufacturing in Healthcare

    • Golboo Pourabdollahian, Giacomo Copani
    Pages 87-109

  8. Patient Driven Service Delivery Models in Mental Health Care

    • Patricia E. Alafaireet, Howard Houghton
    Pages 111-135

  9. Essential Characteristics of Service Business Model Innovation in Healthcare: A Case-Study Approach

    • Brenda Gleason, Jennifer Bohn
    Pages 137-158

  10. Characteristics of Service Innovation in Hospitals: A Case Study of Three Mexican Hospitals

    • Leonel Corona-Treviño, Constanza Márquez-Aguilar
    Pages 159-178

  11. Business Model Design and Entrepreneurial Risk Evaluation for Health Service Innovations

    • Martin Dietrich, Florian Hilfinger
    Pages 179-194

  12. Guided Business Modeling and Analysis for Business Professionals

    • Steve Boßelmann, Tiziana Margaria
    Pages 195-211

  13. Modeling Directly Executable Processes for Healthcare Professionals with XMDD

    • Steve Boßelmann, Alexander Wickert, Anna-Lena Lamprecht, Tiziana Margaria
    Pages 213-232

  14. Lean Tools for Service Business Model Innovation in Healthcare

    • Elliott N. Weiss, Sean Jackson, Austin English, Donald Stevenson
    Pages 233-247

  15. Continuous and Co-creative Business Model Creation

    • Seppo Kuula, Harri Haapasalo
    Pages 249-268

  16. e-Health and Co-production: Critical Drivers for Chronic Diseases Management

    • Gabriele Palozzi, Daniele Binci, Andrea Appolloni
    Pages 269-296
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Keywords

About this book

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

Editors and Affiliations

  • Hochschule Neu-Ulm, University of Applied Sciences, Neu-Ulm, Germany

    Mario A. Pfannstiel

  • University of Potsdam, Potsdam, Germany

    Christoph Rasche

About the editors

Mario A. Pfannstiel is a researcher and lecturer in the field of healthcare service management at the University of Applied Sciences in Neu-Ulm, Germany. He is the program director of the Digital Healthcare Management Master's program. His current research interests focus on innovative services, service design, service business model innovation, artificial intelligence in healthcare service delivery and innovation and technology management.

Christoph Rasche is the Chair of Professional & Corporate Services at the University of Potsdam, Germany. Professor Rasche teaches strategic and general management in national and international MBA programs with a special focus on the healthcare and hospital industry. His main research areas are strategic and general management in the healthcare & hospital sector, which is currently experiencing an era of professional value creation based on a strong management and leadership focus.


Bibliographic Information

  • Book Title: Service Business Model Innovation in Healthcare and Hospital Management

  • Book Subtitle: Models, Strategies, Tools

  • Editors: Mario A. Pfannstiel, Christoph Rasche

  • DOI: https://doi.org/10.1007/978-3-319-46412-1

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: Springer Nature Switzerland AG 2017

  • Hardcover ISBN: 978-3-319-46411-4Published: 28 December 2016

  • Softcover ISBN: 978-3-319-83515-0Published: 07 July 2018

  • eBook ISBN: 978-3-319-46412-1Published: 16 December 2016

  • Edition Number: 1

  • Number of Pages: XIV, 296

  • Number of Illustrations: 23 b/w illustrations, 40 illustrations in colour

  • Topics: Health Care Management, Health Economics, Public Health, Services, Practice and Hospital Management

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