Executive Guide to Preventing Information Technology Disasters

1. Front Matter

   Pages i-ix

   PDF

2. Introduction

   • Richard Ennals

   Pages 1-40

3. Historical and Technical Perspectives

   • Richard Ennals

   Pages 41-52

4. Culture, Competence and Complexity

   • Richard Ennals

   Pages 53-70

5. Issues of Integration

   • Richard Ennals

   Pages 71-88

6. Management Dilemmas

   • Richard Ennals

   Pages 89-111

7. Learning From Experience

   • Richard Ennals

   Pages 112-130

8. Information Technology and Business Ethics: Case Studies

   • Richard Ennals

   Pages 131-148

9. Information Technology Consultancy

   • Richard Ennals

   Pages 149-158

10. Ways Forward

    • Richard Ennals

    Pages 159-171

11. Back Matter

    Pages 173-187

    PDF

Recent and well-publicised disasters have highlighted the fact that organisations of all kinds - from healthcare to aerospace - are critically dependent on Information Technology systems. The prevention of catastrophic I.T. failure is now an essential part of management.
In this thought-provoking guide for executives and managers Richard Ennals argues that the critical factor is not technology, but people and communication.

• Software
• business process
• distributed systems
• information system
• learning
• linear optimization
• organization
• programming

• Kingston Business School, Kingston University, Kingston-upon-Thames, UK

  Richard Ennals

Policies and ethics