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Driving Networked Service Productivity

  • Book
  • © 2020

Overview

Authors:
  1. Christofer F. Daiberl

    1. FAU Erlangen Nürnberg, Nürnberg, Germany

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  • Service productivity improvement research

  • 787 Accesses

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Table of contents (6 chapters)

  1. Front Matter

    Pages I-XXI
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  2. Introduction: About the research

    • Christofer F. Daiberl
    Pages 3-18

  3. Foundations: Key concepts of the research

    • Christofer F. Daiberl
    Pages 19-47

  4. Systematic literature review: Approaches for improving service productivity from a network perspective

    • Christofer F. Daiberl
    Pages 49-89

  5. Exploratory case study: Proposing the concept of networked service productivity

    • Christofer F. Daiberl
    Pages 91-127

  6. Design science research study: Proposing a technique for driving networked service productivity

    • Christofer F. Daiberl
    Pages 129-193

  7. Reflections and conclusion: Driving networked service productivity

    • Christofer F. Daiberl
    Pages 195-219

  8. Back Matter

    Pages 221-264
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Keywords

About this book

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Authors and Affiliations

  • FAU Erlangen Nürnberg, Nürnberg, Germany

    Christofer F. Daiberl

About the author

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Bibliographic Information

  • Book Title: Driving Networked Service Productivity

  • Authors: Christofer F. Daiberl

  • Series Title: Markt- und Unternehmensentwicklung Markets and Organisations

  • DOI: https://doi.org/10.1007/978-3-658-29580-6

  • Publisher: Springer Gabler Wiesbaden

  • eBook Packages: Computer Science, Computer Science (R0)

  • Copyright Information: Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2020

  • Softcover ISBN: 978-3-658-29579-0Published: 03 March 2020

  • eBook ISBN: 978-3-658-29580-6Published: 02 March 2020

  • Series ISSN: 2945-879X

  • Series E-ISSN: 2945-8803

  • Edition Number: 1

  • Number of Pages: XXI, 264

  • Number of Illustrations: 42 b/w illustrations

  • Topics: Computer Science, general

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