SPC and Continuous Improvement

Authors: Owen, Mal

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About this book

There is no doubt that quality has become a major feature in the survival plan of organisations. With diminishing markets resulting from improved competitive performance and the associated factor of single-sourcing arrangements by the major organisations, it is clear that unless there is a commitment to change, organisations will lose their competitive edge. This will unfortunately mean elim­ ination and the resultant harsh realities that come with it for the employees. It has been said on many platforms that unemployment is not inevitable. Those organisations which recognise the requirements for survival know that quality, and its association with customer satisfaction, is now a key issue. Survival programmes based on quality improvement require an unrelenting com­ mitment to include everyone, from the Managing Director down, in an ongoing, never-ending involvement based on monitoring, and improving, all our activities. These Total Quality Management (TOM) programmes, whatever their specific nature, have a common theme of measuring and then improving. This text describes the philosophy and techniques of one type of involvement programme-Statistical Process Control (SPC). The material to follow suggests that SPC is a major element of any programme and, if properly applied, could be a complete programme in itself. Measuring and improving means that data must be collected, used, understood, interpreted and analysed, and thereby lies the difficulty.

Table of contents (16 chapters)

Table of contents (16 chapters)

Buy this book

eBook $109.00
price for USA (gross)
  • ISBN 978-3-662-22419-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $149.99
price for USA
  • ISBN 978-3-662-22421-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
SPC and Continuous Improvement
Authors
Copyright
1989
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-662-22419-9
DOI
10.1007/978-3-662-22419-9
Softcover ISBN
978-3-662-22421-2
Edition Number
1
Number of Pages
XI, 368
Additional Information
Jointly published with IFS Publications Ltd., UK
Topics