Editors:
- Includes chapters related to diverse research fields, such as engineering, marketing, and economics
- Presents not only academic theories but also industrial practices
- Provides many service cases from both the manufacturing and service industries
Conference series link(s): ICServ: International Conference on Serviceology
Conference proceedings info: ICServ 2015.
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Table of contents (43 papers)
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Front Matter
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Service Innovation & Design
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Front Matter
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Smart Service Systems
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Front Matter
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About this book
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Editors and Affiliations
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Graduate School of Bionics, Computer and Media Sciences, Tokyo University of Technology, Tokyo, Japan
Yuriko Sawatani
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IBM University Programs World-Wide, IBM Almaden Research Center, San Jose, USA
James Spohrer
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College of Business, San Jose State University, San Jose, USA
Stephen Kwan
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National Institute of Advanced Industrial Science and Technology, Tokyo, Japan
Takeshi Takenaka
Bibliographic Information
Book Title: Serviceology for Smart Service System
Book Subtitle: Selected papers of the 3rd International Conference of Serviceology
Editors: Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka
DOI: https://doi.org/10.1007/978-4-431-56074-6
Publisher: Springer Tokyo
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer Japan 2017
Hardcover ISBN: 978-4-431-56072-2Published: 06 October 2016
Softcover ISBN: 978-4-431-56771-4Published: 15 June 2018
eBook ISBN: 978-4-431-56074-6Published: 05 October 2016
Edition Number: 1
Number of Pages: X, 400
Number of Illustrations: 260 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Operations Management, Engineering Design, Information Systems and Communication Service