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  • © 2020

A Primer on Policy Communication in Kazakhstan

  • Offers an explainer of policy communication for civil servants and those in NGOs in Central Asia

  • Provides practical information for those wishing to make an impact in the Central Asian region

  • Contextualizes the history of statecraft in Central Asia for civil society actors today

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-x
  2. Part I

    1. Front Matter

      Pages 1-1
    2. History of the Nation: State of the Industry

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 3-16
    3. Theories and Practice on Policy Communication

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 17-32
  3. Part II

    1. Front Matter

      Pages 33-33
    2. Social and Mainstream Media Relations

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 35-48
    3. Planning Successful Campaigns

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 49-61
    4. Marketing Complexity: Case Study on Land Reform

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 63-77
  4. Part III

    1. Front Matter

      Pages 79-79
    2. Crisis Management

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 81-94
    3. Nation’s Equity and Soft Power

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 95-108
    4. Corporate Governance and Shareholder Communication

      • Basskaran Nair, Saltanat Janenova, Balzhan Serikbayeva
      Pages 109-122
  5. Back Matter

    Pages 123-137

About this book

This book is a timely publication to address the issue of the government’s policy execution capabilities. The crux of policy execution is communication to win the hearts and minds of the people, particularly with regard to complex policies. The book is written as a work manual based on international policy communication best practices and principles, interwoven with case studies from Kazakhstan, applicable in other Central Asian countries as well. The book’s wide range of topics cover media management in a technologically-savvy society, marketing of complexity, planning successful campaigns, soft power management given the country’s aspirations for greater international standing, and forward-looking advice on crisis management and shareholder communication. This is a highly relevant book for the civil service, civic organisations, commercial entities, policy researchers, and international organisations working in or planning to work in Kazakhstan and other Central Asian countries.

Authors and Affiliations

  • Nazarbayev University, Nursultan, Kazakhstan

    Basskaran Nair

  • Nazarbayev University, Nur-Sultan, Kazakhstan

    Saltanat Janenova

  • GSPP, Nur-Sultan, Kazakhstan

    Balzhan Serikbayeva

About the authors

Basskaran Nair, visiting professor at Nazarbayev University, Kazakhstan, is the author of Marketing Public Policy: Complexity, Hurts and Minefields (2018).  

Saltanat Janenova, with a Ph.D. from the University of Edinburgh, United Kingdom, has published widely on public sector reforms in Kazakhstan and Central Asian countries. 

Balzhan Serikbayeva has worked for ten years in public service in Kazakhstan.  


Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access