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Table of contents (12 chapters)
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Front Matter
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Advice for Dealing with Yourself and Your Work
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Front Matter
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Working with Others
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Front Matter
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The Support Organization
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Front Matter
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Working with Customers
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Front Matter
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Back Matter
About this book
About the author
Bibliographic Information
Book Title: Technical Support Essentials
Book Subtitle: Advice to Succeed in Technical Support
Authors: Andres R. Sanchez
Editors: Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, … Katie Stence
DOI: https://doi.org/10.1007/978-1-4302-2548-5
Publisher: Apress Berkeley, CA
eBook Packages: Business and Economics, Business and Management (R0), Apress Access Books
Copyright Information: CA Technologies, Inc. 2009
Softcover ISBN: 978-1-4302-2547-8Published: 30 December 2009
eBook ISBN: 978-1-4302-2548-5Published: 08 September 2010
Edition Number: 1
Number of Pages: XVII, 269
Number of Illustrations: 1 b/w illustrations
Topics: Business and Management, general, Information Systems and Communication Service