- Full Description
Cloud Service Management gives enterprise IT practitioners the practical knowledge they need to plan, design, deploy, and manage mixed cloud and on-premises IT management systems. Marvin Waschke, senior principal software architect at CA Technologies, lays out the nuts and bolts of the IT Infrastructure Library (ITIL)the 5-volume bible of standard IT service management practices that is the single most important tool for aligning IT services with business needs.
Many enterprise IT management applications, and the ways they are integrated, come directly from ITIL service management requirements. Types of integration include integrated reporting and dashboards, event-driven integration, device integration, and application data integration. Enterprise integration depends critically on high performance, scalability, and flexibility. Failure to integrate applications to service management requirements results in such wryly anticipated spectacles as the annual crash of the websites of Super Bowl advertisers such as Coca-Cola and Acura.
Waschke weighs in on the debate between those who advocate integrating best-of-breed applications and those who favor a pre-integrated set of applications from a single vendor. He also rates the strengths and weaknesses of the major architectural patternscentral relational databases,service-oriented architecture (SOA), and enterprise data busesfor IT integration of service management applications. He examines the modifications to traditional service management that are required by virtualized systems of datacenter management and application design.
Clouds present special problems for integration. Cloud Service Management details solutions for integration problems in private, community, and public cloudsespecially problems with multitenant SaaS applications. Most enterprises are migrating to the cloud gradually rather than at one go. The transitional phase of mixed cloud and on-premises applications presents thorny problems for IT management. Waschke shows the reader how to normalize the performance and capacity measurements of concurrent traditional and cloud resources.
What youll learn
Cloud Service Management teaches software engineers, architects, product managers, and executives:
- How to align service management architectures with service management principles.
- How to deploy cloud architectures and managed services in an ITIL framework.
- How to integrate cloud and on-premises architectures with balanced consideration of technical, security, compliance, and cost factors.
Who this book is for
All practitioners in IT departments that have been in existence long enough to have substantial investment in on-premises operations and are looking toward taking advantage of the cloud will benefit from this book: software engineers, architects, product managers, and executives with responsibility for or interest in their enterprise IT environment. In addition, computer science students who interested in a career in building IT management applications will benefit from this comprehensive introduction to the challenges and solutions that are critical to enterprise IT management today.
- Table of Contents
Table of Contents
PART I. Services, Virtualization, Handhelds, and Clouds
Chapter 1. The Imperative: IT Integration
Chapter 2. The Merger: Enterprise Business and IT Management
Chapter 3. The Bridge: Service Management
Chapter 4. The Buzz: Handhelds in the Workplace
Chapter 5. The Hard Part: Clouds
PART II. Service Management
Chapter 6. The Infrastructure: ITIL and Service Management
Chapter 7. The Superstructure: Service Management Architecture
PART III. Enterprise Integration
Chapter 8. The Harder They Fall: Integration in the Enterprise
Chapter 9. The Contenders: Enterprise Integration Architectural Patterns
PART IV. Virtualization
Chapter 10. Not in Kansas: Virtualization Challenges
Chapter 11. Splendid Isolation: Virtual Architecture Patterns
PART V. Clouds
Chapter 12. Slipping the Surly Bonds: Cloud Architecture Patterns
Chapter 13. Tricky Business: Cloud Integration Patterns
Chapter 14. Fish nor Fowl: Mixed Architectures
Chapter 15. Conclusion
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