Cloud Service Management

Enterprise IT Architecture and Strategies

By Marvin Waschke

Cloud Service Management Cover Image

Cloud Service Management gives enterprise IT practitioners the practical knowledge they need to plan, design, deploy, and manage mixed cloud and on-premises IT management systems under service management principles.

Full Description

  • ISBN13: 978-1-4302-6166-7
  • 325 Pages
  • User Level: Intermediate to Advanced
  • Publishing April 22, 2015
  • Print Book Price: $49.99
  • eBook Price: $34.99

Related Titles

Full Description

Cloud Service Management gives enterprise IT practitioners the practical knowledge they need to plan, design, deploy, and manage mixed cloud and on-premises IT management systems. Marvin Waschke, senior principal software architect at CA Technologies, lays out the nuts and bolts of the IT Infrastructure Library (ITIL)—the 5-volume bible of standard IT service management practices that is the single most important tool for aligning IT services with business needs.

Many enterprise IT management applications, and the ways they are integrated, come directly from ITIL service management requirements. Types of integration include integrated reporting and dashboards, event-driven integration, device integration, and application data integration. Enterprise integration depends critically on high performance, scalability, and flexibility. Failure to integrate applications to service management requirements results in such wryly anticipated spectacles as the annual crash of the websites of Super Bowl advertisers such as Coca-Cola and Acura.

Waschke weighs in on the debate between those who advocate integrating “best-of-breed” applications and those who favor a pre-integrated set of applications from a single vendor. He also rates the strengths and weaknesses of the major architectural patterns—central relational databases,service-oriented architecture (SOA), and enterprise data buses—for IT integration of service management applications. He examines the modifications to traditional service management that are required by virtualized systems of datacenter management and application design.

Clouds present special problems for integration. Cloud Service Management details solutions for integration problems in private, community, and public clouds—especially problems with multitenant SaaS applications. Most enterprises are migrating to the cloud gradually rather than at one go. The transitional phase of mixed cloud and on-premises applications presents thorny problems for IT management. Waschke shows the reader how to normalize the performance and capacity measurements of concurrent traditional and cloud resources.

What you’ll learn

Cloud Service Management teaches software engineers, architects, product managers, and executives:

  • How to align service management architectures with service management principles.
  • How to deploy cloud architectures and managed services in an ITIL framework.
  • How to integrate cloud and on-premises architectures with balanced consideration of technical, security, compliance, and cost factors.

Who this book is for

All practitioners in IT departments that have been in existence long enough to have substantial investment in on-premises operations and are looking toward taking advantage of the cloud will benefit from this book: software engineers, architects, product managers, and executives with responsibility for or interest in their enterprise IT environment. In addition, computer science students who interested in a career in building IT management applications will benefit from this comprehensive introduction to the challenges and solutions that are critical to enterprise IT management today.

Table of Contents

Table of Contents

  • The Imperative: The Challenge of the Information Age and IT
  • The Merger: Enterprise Business and IT Management

  • The Bridge: Service Management

  • The Buzz: Handhelds in the Workplace

  • The Hard Part: Clouds

  • The Infrastructure: ITIL and Service Management

  • The Superstructure: Service Management Architecture

  • The Harder They Fall: Integration in the Enterprise

  • The Contenders: Enterprise Integration Architectural Patterns

  • Not in Kansas: Virtualization Challenges

  • Splendid Isolation: Virtual Architecture Patterns

  • Slipping the Surly Bonds: Cloud Architecture Patterns

  • Tricky Business: Cloud Integration Patterns

  • Fish nor Fowl: Mixed Architectures

  • Conclusion
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