Apress Cyber Monday SALE

Performance Measurement with the Balanced Scorecard

A Practical Approach to Implementation within SMEs

By Stefano Biazzo , Patrizia Garengo

  • eBook Price: $39.95 $20.00
Buy eBook Buy Print Book

Performance Measurement with the Balanced Scorecard Cover Image

Acknowledging that enterprises must systematically measure their critical performances, this book provides a “management dashboard” to help businesses identify and manage the critical phenomena that govern relationships with customers, suppliers and competitors.

Full Description

  • Add to Wishlist
  • ISBN13: 978-3-6422-4760-6
  • 143 Pages
  • Publication Date: January 5, 2012
  • Available eBook Formats: PDF
Full Description
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.  
Table of Contents

Table of Contents

  1.  Measuring business performances The Balanced Scorecard model.
  2.   The Balanced Scorecard for SMEs: a circular approach.
  3.   Corporate strategy and the Balanced Scorecard.
  4.    Models for measuring performances.
  5.   Empirical evidence: implementing the BSC in SMEs.

If you think that you've found an error in this book, please let us know by emailing to editorial@apress.com . You will find any confirmed erratum below, so you can check if your concern has already been addressed.
No errata are currently published


    1. PHP Objects, Patterns, and Practice

      $38.99 $10.00

      View Book

    2. Beginning Android 3D Game Development

      $34.99 $10.00

      View Book

    3. Troubleshooting Oracle Performance

      $41.99 $10.00

      View Book

    4. Beginning Amazon Web Services with Node.js

      $38.99 $10.00

      View Book