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Performance Measurement with the Balanced Scorecard

A Practical Approach to Implementation within SMEs

By Stefano Biazzo , Patrizia Garengo

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Acknowledging that enterprises must systematically measure their critical performances, this book provides a “management dashboard” to help businesses identify and manage the critical phenomena that govern relationships with customers, suppliers and competitors.

Full Description

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  • ISBN13: 978-3-6422-4760-6
  • 143 Pages
  • Publication Date: January 5, 2012
  • Available eBook Formats: PDF
Full Description
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.  
Table of Contents

Table of Contents

  1.  Measuring business performances The Balanced Scorecard model.
  2.   The Balanced Scorecard for SMEs: a circular approach.
  3.   Corporate strategy and the Balanced Scorecard.
  4.    Models for measuring performances.
  5.   Empirical evidence: implementing the BSC in SMEs.

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