Acknowledging that enterprises must systematically measure their critical performances, this book provides a “management dashboard” to help businesses identify and manage the critical phenomena that govern relationships with customers, suppliers and competitors.
One of the many innovative features of this book is that it incorporates contributions from behavioral economics and neuroeconomics, providing a deeper understanding of consumer preferences and the motivation for many current business practices.
Metaphorical thinking is emotionalized thinking and the observer is not separated from reality, but the centre, the starting point, of every change and new development. This volume offers creative ways to find solutions for a wide range of complex problems.
As well as providing detailed definitions and case studies of all six sigma methods, Introduction to Engineering Statistics and Lean Sigma forms one of few sources on the relationship between operations research techniques and lean sigma.
This book shows how simulation can facilitate improvements on the job and in communities. The reader will learn to plan a project and communicate using a charter, how to establish simultaneous intervals on key responses and apply selection and ranking, and more.
Now in a fully updated second edition, with new chapters covering flow theory, state-of-the-art search methods and GO/nonlinear programming, this unified treatment of optimization methods deals with all facets of the topic needed by students and practitioners.
This book presents an approach to designing added value for businesses, non-profit organizations, end-users and society. It shows how organizations can capture value for themselves in a business ecosystem that cares for people and the planet at the same time.
This book examines the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming’s System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma.
This book offers critical reviews of value-based measures: Economic Value Added (EVA), Cash Flow Return on Investment (CFROI), Shareholder Value Added (SVA), Economic Margin (EM) and Cash Value Added (CVA). Helps the reader choose and use the best technique.