This book provides practical information on how to communicate, negotiate, and interact with Indian colleagues. It is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators.
This book is the first to integrate the business implications of Web 2.0. It emphasizes three major components—social networks analysis, recommendation systems and community building—and offers case studies of business models that use 2.0.
This groundbreaking book introduces and examines the technology required to implement transparent user authentication, in which credentials are captured in the user’s normal interaction with a system. Covers novel behavioural biometrics techniques and more.
This book addresses the fundamental ideology of Cloud Services and how enterprises in commercial, federal, and defense industries can transform their current information technology and management models to adopt this new method.
This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science. It offers theory-based research with actionable results.
This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers in this volume were c ...
This book offers a comprehensive and practical toolkit for the implementation of strategic IT management. It takes a holistic view on the management process and gives guidelines on how to effectively establish, roll out, and maintain an enterprise IT landscape.
This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, held in Vilnius, Lithuania, in November 20 ...
Featuring the latest applications and practices designed to improve the key performance indicators of service systems, this volume focuses on those related to service quality, service productivity, regulatory compliance, and sustainable service innovation.
This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products.