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Probing Experience

From Assessment of User Emotions and Behaviour to Development of Products

By Joyce Westerink , Martin Ouwerkerk , Therese J. M. Overbeek , W. Frank Pasveer

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This book probes how we can probe user experiences. It combines academic research on user experiences with business propositions. It sets up a dialogue between what is done and known in the academic world and what is needed and envisioned in the area of business applications. To this end it brings together a range of distinguished authors from a broad range of fields, including psychophysiology, psychometrics and behaviour research, including university research and business strategy and development.

Full Description

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  • ISBN13: 978-1-4020-6592-7
  • 258 Pages
  • User Level: Science
  • Publication Date: December 22, 2007
  • Available eBook Formats: PDF
Full Description
This book adheres to the vision that in the future compelling user experiences will be key differentiating benefits of products and services. Evaluating the user experience plays a central role, not only during the design process, but also during regular usage: for instance a video recorder that recommends TV programs that fit your current mood, a product that measures your current level of relaxation and produces advice on how to balance your life, or a module that alerts a factory operator when he is getting drowsy. Such systems are required to assess and interpret user experiences (almost) in real-time, and that is exactly what this book is about. How to achieve this? What are potential applications of psychophysiological measurements? Are real-time assessments based on monitoring of user behavior possible? If so, which elements are critical? Are behavioral aspects important? Which technology can be used? How important are intra-individual differences? What can we learn from products already on the market? The book gathers a group of invited authors from different backgrounds, such as technology, academy and business. This is a mosaic of their work, and that of Philips Research, in the assessment of user experience, covering the full range from academic research to commercial propositions.
Table of Contents

Table of Contents

  1. From the contents Foreword. Introduction: Probing Experience. Experience in Products. Part I: Probing in order to Quantify. Part II: Probing in order to Feed Back. Index.

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