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Metrics

How to Improve Key Business Results

Authors: Klubeck, Martin

  • Metrics: How to Improve Key Business Results is a practical guide to building a metrics program to help improve key business outcomes. It provides the tools for developing real solutions to real problems.

Buy this book

eBook $19.99
price for USA
  • ISBN 978-1-4302-3727-3
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Softcover $29.99
price for USA
  • ISBN 978-1-4302-3726-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization?

Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the “why” of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs.

Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book:

  • Provides a step-by-step guide for building an organizational effectiveness report card
  • Takes you from identifying key services and products and using metrics, to determining business strategy
  • Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT

About the authors

Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.

Table of contents (16 chapters)

Buy this book

eBook $19.99
price for USA
  • ISBN 978-1-4302-3727-3
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Softcover $29.99
price for USA
  • ISBN 978-1-4302-3726-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Metrics
Book Subtitle
How to Improve Key Business Results
Authors
Copyright
2011
Publisher
Apress
Copyright Holder
Martin Klubeck
eBook ISBN
978-1-4302-3727-3
DOI
10.1007/978-1-4302-3727-3
Softcover ISBN
978-1-4302-3726-6
Edition Number
1
Number of Pages
XIX, 370
Topics