Computer Supported Cooperative Work

Self-Service in the Internet Age

Expectations and Experiences

Editors: Oliver, David, Romm Livermore, Celia, Sudweeks, Fay (Eds.)

  • Focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers
  • Looks at the services that are provided on the Internet from different industries and cultures to explore their social impact, rather than the technical mechanisms for building and operating them
  • Contributions from authors from around the world
  • A ground-breaking, time sensitive contribution to the literature in eCommerce
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eBook $109.00
price for USA
  • ISBN 978-1-84800-207-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $149.00
price for USA
  • ISBN 978-1-84800-206-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $149.00
price for USA
  • ISBN 978-1-84996-753-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.

This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

Table of contents (13 chapters)

  • Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena

    Romm, Celia T. (et al.)

    Pages 1-17

  • The Role and Implications of the Internet in Healthcare Delivery

    Broom, Alex

    Pages 19-36

  • Self-Service and E-Education: The Relationship to

    Wells, Marilyn A. (et al.)

    Pages 37-62

  • Stakeholder Expectations of Service Quality in a University Web Portal

    Tate, Mary (et al.)

    Pages 63-83

  • Cybermediation in the Tourism and Travel Industries

    Killion, Les

    Pages 85-110

Buy this book

eBook $109.00
price for USA
  • ISBN 978-1-84800-207-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $149.00
price for USA
  • ISBN 978-1-84800-206-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $149.00
price for USA
  • ISBN 978-1-84996-753-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Self-Service in the Internet Age
Book Subtitle
Expectations and Experiences
Editors
  • David Oliver
  • Celia Romm Livermore
  • Fay Sudweeks
Series Title
Computer Supported Cooperative Work
Copyright
2009
Publisher
Springer-Verlag London
Copyright Holder
Springer-Verlag London
eBook ISBN
978-1-84800-207-4
DOI
10.1007/978-1-84800-207-4
Hardcover ISBN
978-1-84800-206-7
Softcover ISBN
978-1-84996-753-2
Series ISSN
1431-1496
Edition Number
1
Number of Pages
IV, 276
Number of Illustrations and Tables
16 b/w illustrations
Topics