Working with India

The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry

Authors: Messner, Wolfgang

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About this book

Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified.

This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates.

Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.

About the authors

Wolfgang Messner is a director with Capgemini India in Bangalore and responsible for offshore delivery; he is experienced in business consulting and managing cross-cultural teams. His association with the IT industry on the subcontinent dates back to 1998 when he was an expatriate project manager for Deutsche Bank in India. He also spent a term as visiting faculty for marketing at the Indian Institute of Management Bangalore.

He holds a doctorate in marketing from the University of Kassel (Germany), an MBA from the University of Wales (UK), and an advanced degree in computing science after studies at the Technical University Munich (Germany) and the University of Newcastle upon Tyne (UK).

Reviews

"I am pleased to note that this book far exceeds being just the much awaited comprehensive reference primer on doing business with India. (...) This book will be an excellent resource for a guided and systematic journey to the Indian offshoring landscape." - from the Foreword by Sreemathi Ramnath, President SIETAR India, Society for Intercultural Education Training and Research

Table of contents (9 chapters)

Buy this book

eBook $54.99
price for USA
  • ISBN 978-3-540-89078-2
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $69.99
price for USA
  • ISBN 978-3-540-89077-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $69.99
price for USA
  • ISBN 978-3-642-10033-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Working with India
Book Subtitle
The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry
Authors
Copyright
2009
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-540-89078-2
DOI
10.1007/978-3-540-89078-2
Hardcover ISBN
978-3-540-89077-5
Softcover ISBN
978-3-642-10033-8
Edition Number
1
Number of Pages
XIV, 178
Topics